Cheryl A. Staton

*** ****** **** **** #**

Tarboro North Carolina 27886

E-Mail abim08@r.postjobfree.com. Or abim08@r.postjobfree.com

Cell : 252-***-**** -252-***-****

Objective: To secure a challenging position in Healthcare, Financial or

Legal Environment.

Skills:

Microsoft Applications (Word, Excel and Powerpoint)

QuickBooks 2004

Dictaphone and Typing Skills 55-60wpm.

AS400(In-house System)RX Express Database System

KIT Track (In-house System) Database

CIGNA Express (In-house System)

Education:

University of Phoenix On-line College

Currently - Healthcare Administration Degree

Edgecombe Community College

2008 - Certification in Medical Coding

2008 - Notary Public

Infinisource

2007 - Certification in COBRA Liability and Regulation Review

International Career Institute Business School

1986- Certification in Specialized Secretarial Studies

Employment

Centene Corporation (Opticare Managed Vision)

5/2008 -

Present

Customer Service Representative

Assist members and providers with vision benefits. Provides assistance to

members with eligibility and claim questions. Assist providers with on-

line submission of claims. Provide members with location of providers in

the area.

North Carolina Association of County Commissioners, Raleigh North Carolina

Customer Service Specialist

6/2007 -

4/2008

Received and responded to member requests, concerns and/or complaints in a

timely and accurate manner. Input eligibility information; reviews results

ensuring proper billing. Processed change requests, reviews billing

adjustments for accuracy. Prepared cobra letters, processed cobra

elections and sent correspondence, managed cobra election periods, drafts

letters and terminates coverage; reconciles cobra payments/deposits;

produces renewal packets. Analyzed electronic data error file reports and

reports on errors and/or discrepancies. Served as a resource for co-

workers; answers questions on various issues. Assisted team with liability

and property requests, analyzed or approved grant requests. Processed

video lending requests. Attended training, meetings and workshops to

maintain knowledge and skills

West Corporation Rocky Mount, North Carolina

10/2006 - 6/2007

Customer Service Representative

Responsibilities Included: Handled incoming calls for new and refills

prescriptions, provided pricing and co-pay

information to customers.

CIGNA Healthcare Jersey City, NJ

7/ 2001- 8/2006

Administrative Senior Secretary Associate

Responsibilities included: Book of Business for over 70 accounts. Ensured

enrollment kits, giveaways, collaterals reach clients in a timely manner.

Created and revised claim forms and visions forms. Upon request created

and revised benefit summaries and presentations for client meetings.

Created and revised Excel Spreadsheets, presentations, and proposals, etc.

Prepared and revised Performance Guarantee contracts for numerous clients.

Requested and arranged delivery of Supplemental Plan Description Booklets.

Processed changes to medical and dental plans through-in house system.

Produced monthly experience reports, using in-house system for legacy and

end state accounts. Assisted with the mappings of documents for benefits

migrating from legacy to end state platform. Acted as contact between

Client Managers and Brokers. Assisted clients with eligibility and claim

issues. Arranged travel arrangements and scheduled conference calls.

Maintained filing systems.

C. Staton

Page 2

Temporary Excellence Employment Agency

Metroplus New York, NY (Temporary Assignment)

5/2001-7/2001

Executive Secretary

Responsibilities included: Prepared weekly reports for Marketing Field

Representative. Created and revised letters and memos. Mailed out over

5,000 health certificates to patients of insured children. Answered

multiple telephone lines.

Capital Group Companies New York, NY (Temporary Assignment)

1/2001-3/2001

H.R. Associate

Responsibilities included: Organized calendars for Human Resources Manager

and Human Resources Associates. Prepared corporate travel arrangements.

Created and distributed travel itineraries. Scheduled meetings and sent

out responses via e-mail. Prepared expense reports and travel

disbursements reports. Typed letters and memos Created files for new hires

and inputted new applicants into the database system. Faxed out data to

company associate and filed away documents. Answered multiple telephone

lines.

Seneca Insurance Company NewYork, NY(Temporary Assignment)

12/2000-1/2001

Secretary

Responsibilities included: Assisted the President's Secretary with daily

tasks. Restructured and organized the Executive Departments's filing

system

McKinsey & Company, Inc. New York, NY(Temporary Assignment)

10/2000-12/2000

Word Processor

Responsibilities included: Created and revised multiple program feedback

reports for meetings planners in the New York Office. Calculated the

percentage or program feedback using Excel software.

MINCOM New York, NY

3/1998-6/2000

Office Manager/Word Processor

Responsibilities included: Created and maintained log for all Goodyear

clients. Typed and edited proposals, scripts, memos, and letters.

Organized, prepared and distributed invoices for over 100 Goodyear clients.

Took inventory and ordered supplies when needed. Created and maintained

log for all Goodyear commercials. Correlated labels and shipped VHS

cassette to the Goodyear dealers.

Smith Barney New York, NY

10/1993-6/1997

Administrative Assistant/Secretary

Responsibilities included: Created, revised, distributed letters and memos

of quarterly and annual financial reports. Researched and faxed annual K-1

microfiche to clients. Xeroxed, distributed and faxed daily Net Asset

Value Reports. Filed and distributed account statements to fund advisors.

Maintained client address listing

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