Customer Service Sales
Resume:
KEVIN A. WISE
Bennington, NE 68007
Mobile: 402-***-****
Profile:
> Experienced in helping various companies grow and expand their
customer base
> Focused on Customer Satisfaction to the point of creating raving
fans, repeat customers and referrals
> Committed to producing a quality product each and every time
> Earned 30 hour OSHA Card
Experience:
12/2006 - Present Account Executive, InfoUSA, Omaha, NE
Provide customer service to a prospective and existing customer base which
includes: Technical Support, Marketing Ideas and Plans, and Advisor of
Local and Federal Solicitation Guidelines based on the client's needs and
goals for their companies.
. Responsible for selling, maintaining and supporting new clients
nationwide on 2 different product lines
. Receive and respond to an average of 50 sales calls and 45
emails daily requesting information on the various product
lines
. Advise customers of the different features of each product line
to help determine which product will best benefit each clients'
overall company goals
. Support 400 - 500 clients at any one time, from initial sales
call, set-up, and tutorials through on-going customer
maintenance and continual customer service
. Prepare proposals and contracts for each new subscription
. Follow-up and collect on any defaulting premiums paid by
clients supported
08/2004 - 12/2006 Supervising Foreman, Everest Construction Co.,
Omaha, NE
Maintained and managed the only crew responsible for the final stage of all
poured wall foundations for the entire company which includes a total of
roughly 400 homes, both production and custom.
. Responsible for the daily coordination and supervision of the
crew
. Maintained daily records of all work performed, hours and
locations worked for each crew member as well as any issues and
their corresponding solutions that arose on each jobsite
. Responsible to ensure that all required materials arrive at
each job in good condition prior to when it is needed
09/2002 - 06/2004 Owner / Manager, Complete Music of New England,
Inc., Sanford, ME
Relocated and purchased a Complete Music franchise occupying a territory
that includes areas throughout Maine, New Hampshire and Massachusetts where
sales were dropping, customer satisfaction was below average and profits
were falling.
. Reorganized the entire business by determining the priority in
which each area needed to be addressed in order to have the
greatest positive effect on the business.
. Resolved all outstanding complaints and issues to the point of
getting repeat business from those previously unsatisfied
customers.
. Financially turned the business around and regained a positive
standing with all creditors.
. Established a positive work environment for all employees with
ongoing training and new ideas.
03/1993 - 09/2002 Assistant Mgr & Disc Jockey, Complete Music/Maas
Inc., Omaha, NE
Integral part of the Omaha Franchise Office for the largest ranked Mobile
DJ Company in North America, which generates an average of $600,000 of
revenue per year through an average of 1,600 shows annually.
. Recruit, select, interview and hire new employees based on
their responsibility level, communication skills and ability to
provide quality customer service that exceeds the expectations
of the clients.
. Responsible for the Quality Control of over 800 shows per year
to ensure that all Customer Service and Training Standards as
set forth by the company are strictly adhered to.
. Worked closely with clients making suggestions, providing ideas
and guidance based on the type of occasion that is being
celebrated so as to ensure the best possible outcome.
09/1995 - 05/1997 Billing Manager, Drs. Stephen & Susan Skulsky,
Omaha, NE
. Submitted patient bills to insurance companies for payment and
performed any necessary follow up billing with the patients for
the balance due.
. Computerized all billing procedures and submittals to insurance
companies so as to decrease the turn-around time for
reimbursement from 3-1/2 weeks to, on average, 4 days.
. Learned all policies and procedures of the pertinent insurance
companies so as to aid in the preauthorization for the patients
in order to maximize benefits in accordance with all State and
Federal Laws and Regulations as they pertain to individual
Insurance Benefits.
03/1995 - 09/1995 Claims Auditor, Continental General Insurance Co.,
Omaha, NE
. Processed 2,000 - 2,500 Electronic and Paper claims per week,
submitted by policyholders, according to State and Federal
Guidelines.
. Provided Customer Service to all policyholders regarding
questions, complaints or follow-ups on pending claims.
12/1989 - 03/1995 Unit Clerk, University of Nebraska Medical Center,
Omaha, NE
Worked in a fast-paced environment assisting Doctors and Nurses in the
daily operation of an Emergency Room.
. Transcribed and followed up on Physicians orders for Labs, X-
Rays, Respiratory Treatments, etc on a daily basis to see that
orders were carried out in a timely manner.
. Logged patients into the Computer System prior to them seeing a
Doctor.
. Ordered necessary medical records from Patients' Primary Care
Physicians or prior Hospital stays to assist with Doctors
diagnosis and treatments.
Computer Experience:
Microsoft Windows MicroSoft Office
Power Point
Sales Force Sales Genie Web
Conferences
Education:
2007 - Present Metropolitan Community College - Working towards Applied
Science Degree Current GPA: 3.7, Dean's List
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