Manager Sales

Objective To contribute strong leadership and interpersonal skills, as

well as highly applicable experience, to your organization in a

management capacity.

Professional Profile

A driven, enthusiastic professional with more than twenty-four years

management experience, including fourteen years in a high-volume retail

environment. An excellent team player who thrives on collaborating with

diverse, cross-functional team members to provide the best service to

customers. An effective leader who performs well under pressure and makes

real-time decisions in a rapidly changing environment.

Core Competencies Include:

Multiple Location Management . P&L Responsibility and Review . Sales Growth

Inventory Management . Pre-Opening/Opening Experience . Exceptional Guest

Service

Employee Recruiting and Coaching . Asset Protection

Key Highlights of Experience

Demonstrated expertise in growing sales - Managed teams in the Pet Salon

and Pet Training Department to alter the sales trend and increase sales by

66% and 125%, respectively. These "businesses within the business" are

highly profitable and serve as trip drivers which encourage customer

loyalty.

Exceeded Forecasted Sales Plans - Despite a negative comparison sales

projection, drove sales to a positive 3.2% comparison, while maintaining

planned payroll expenses. This was achieved through operational excellence,

effective merchandising, strict cost control and superior customer service.

Provided Peer Training - In conjunction with an outside vendor, created and

lead a training program for all Regional Pet Care Managers at national

corporate meeting in Washington, D.C.

Implemented New Management Training Methods - Created new training

presentations for Store Services that was distributed and used by District

Services Managers across the company to facilitate the training of all

incoming managers.

Collaborated on Corporate Decisions - As a test market for several new

initiatives, managed store teams in trial procedures and provided

insightful feedback to the corporate team to assist in the decision-making

and rollout process.

Partnered with Local Media - Served as the Media Point Person for the

Minnesota District. Provided a strong voice of the company through eight

television appearances and numerous radio and newspaper interviews.

Encouraged Succession of Company Talent - Recognized, developed and

promoted numerous internal employees, including five that reached the level

of Store Manager.

Professional Experience

Store Manager, PetSmart, Maplewood, MN, August 2007 to August 2010

Job Responsibilities Included:

. Total store management and success

. Deliver outstanding service to all customers in the store and store

services, as measured through customer satisfaction surveys, customer

count and average transaction

. Monthly review and reporting of P&L statement

. Control of all expense lines through careful budgeting and reports

analysis

. Operational excellence in all areas including pet care, payroll

maintenance, cost control, inventory control, asset protection and

facilities maintenance

. Management of store team of 35 employees and six department managers

. Recruitment and staffing of all store departments including annual

review process

. Adherence to all safety procedures for pets, customer and employees

alike, as reinforced through monthly safety meetings

. Presentation of a well-merchandised store through use of corporate

merchandising plan and utilization of SAP to ensure proper in-stock

position

District Services Manager, PetSmart, Minnesota District, July 2005 to

August 2007

Job Responsibilities Included:

. Management of multiple store departments for all 15 stores in the

Minnesota District. These departments included Pet Salon, Pet

Training, Pet Care and Adoption Center; together they represent an

average of 35% of total store sales

. Drive sales through proper staffing levels and add-on services to

existing clientele

. Oversee the in-house salon academy to train and certify pet stylists

. Partner with store managers to recruit pet trainers and oversee the

certification process

. Tour stores to ensure adherence to policies and procedures, coach

store teams on opportunities and communicate with District Manager and

Regional Manager

. Collaborate with local humane organizations to create mutually

beneficial relationships for pet adoptions

. All pet care responsibilities held over from Regional Pet Care Manager

position (listed below)

Regional Pet Care Manager, PetSmart, Northeast Region, February 2003 to

July 2005

Job Responsibilities Included:

. Management of Pet Care Department for 190 stores in the Northeast

Region, including Canada

. Strict adherence to policies and procedures to ensure the best care

provided to pets and minimal loss of life

. First point of contact for all pet health and aquarium filtration

system issues

. Visit animal breeders and vendors for quality assurance of pets coming

in to the store

. Drive success through exception reporting, both through sales and

reduction of pet loss

. Tour stores to ensure highest standard of pet care in the industry

through utilization of policies and procedures

. Recruit and hire Pet Care Managers in conjunction with Store Managers

. Provide support for new store openings through staffing, training and

consistent communication

Additional professional experience

Senior Store Director, PetSmart, March 1999 to February 2003

Store Director, PetSmart, November 1997 to March 1999

Assistant Store Director/Department Manager, PetSmart, March 1996 to

November 1997

Business Owner, Lafayette Mobile Wash, Lafayette, IN, June 1988 to March

1996

Rent-to-Own Furniture Store Manager, Lafayette, IN, April 1986 to June 1988

Awards Received*

2001, 2002 Minnesota District Store of the Year

2000, 2001 Minnesota District Highest Total Sales, Highest Specialty Sales,

Highest Grooming Sales

2001 Minnesota District Highest Controllable Contribution

2000 Minnesota District Salon of the Year

1999 Minnesota District Highest 100 Club Increase (2nd Quarter)

1998 Minnesota District Best Merchandised Store

* Award program discontinued after 2002

Education

Ball State University, Muncie, IN

Course work included secondary education, history, history and liberal arts

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