Customer Service Engineer

Edward A. LePera

**** ***** **

Louisville, Kentucky 40219

Home: *** - (966) - 5438 Cell: 502-***-**** abilxb@r.postjobfree.com

I have years of experience in administration, customer service,

preventative maintenance systems and safety. All which includes practice

and procedures. 20 years in Government service as a Senior Non

Commissioned Officer. I desire a position that will take advantage of my

numerous skills. I have conducted individual and team training.

Experience in supporting engineers, administration, office management,

quality assurance, federal inspection and safety procedures. I am very

knowledgeable in operating McIntosh and PC platforms. Good knowledge of MS

Office. A fast study that is willing and able to tackle new challenges. I

thrive in an environment where flexibility and ability to adapter is

valued. I have my own health insurance and hold a valid U.S. Passport.

Work History:

Bailey Tools and Supply Inc. Louisville

2006 to Present

Service Tech, Shipping receiving, Assistant Service Manager, I work the

Customer Service Desk in the repair department, perform parts inventory,

delivery driver, forklift operator, receiving and shipping of goods.

Perform evaluations and cost estimates on the repair tools including, but

not limited to Metabo, Greenlee and Ridgid certified also performs

warranty work on DeWalt, Craftsman, Milwaukee, Ryobi, Black & Decker, and

Portacable.

Lakeshore Staffing, Louisville, KY

2005- 2006

Cissell Manufacturing Co. Customer Service; Provided Customers with

instructions to trouble shoot their commercial laundry equipment,

installed fire suppression conversion on commerical dryers.

Help Desk Tier II at Insight Part-time

Customer Service; Provided help to broadband customers on connection

issues, walking them through repair steps on Insight equipment, personal

routers, and hardware/operating system issues on PC and MAC computers,

ensuring detail notes of customer issues are recorded for future

reference.

Sprint/Nextel, Louisville, KY

2000-2005

RF Engineer/Optimization Specialist

Customer Service; Troubleshooting customer call issues and collecting call

data, inspecting new areas for proper setup and testing of sectors around

cell sites for most of Kentucky, Averaged 25,000+ miles per year while

testing, collecting, and providing on-call 24/7 support to network

operations. Maintained historical data on cell sites and radio frequency

emissions on all cell sites. Performed file management for RF engineering

Louisville Market.

- Oversee Antenna Changes at Sites with authority to stop work due to

safety hazards

- Collect EVDO and CDMA drive-test and in-building data.

- Post process drive-test data using software tools to load, plot, and

analyze drive the data.

- Perform site audits to accurately determine antenna azimuths, down-tilts

and antenna types.

- Perform real-time tests to resolve dropped, and blocked call issues and

- Daily monitoring and identification of problem sites/sectors via OM/Stats

reports.

- Determining if new cell sites are functioning properly by examining field

data during the initial baseline process and whether or not the new sites

should remain on-air and get handed over to the RF Engineers for further RF

optimization and traffic data analysis.

- Data downlink and uplink throughput analysis and report generation and

VSWR sweep test record verification and review.

Tools: Agilent E6474A, Andrew/Grayson Invex 3G Software, MapInfo,

WindCatcher, Microsoft Word, MS Excel, MS PowerPoint, Windows 2000/NT

Server 4.0, MS DOS, MS Outlook, Word, PowerPoint, Excel, Access, MapInfo,

and MS Streets & Trips.

Knowledge of TDMA systems.

Sprint Retail Store, Louisville, KY

1999 - 2000

Technical Service Representative

Troubleshooting customer cell phone issues in a retail environment. Plus

ensured all equipment and inventory stock was kept track of by conducting

weekly, monthly and yearly inventory. Backstoping the Store's Customer

Service Rep with technical information.

Norell temps, Manpower Technical, Kelly Temporary Services, Louisville, KY

1995-1999

Preformed shipping, Data Entry, Sales, Filing, Prepared tax forms, Public

Relations, Track media reporting, Human Relations reviewing job

applications, Prepare Financial Power Point Presentations.

Belle of Louisville - Oiler

1997

Cared for maintained and operate the engines, pumps, and assisted the

boats electrican as required, great summer job.

St. Anthony's Hospital, Engineering Dept. Louisville, KY

1993-1995

Assistant to the Director of Engineering and Plant Engineer

Coordinated trouble calls to appropriate hospital maintenance, ordered

supplies, drafted letters, reviewed utility statements for discrepancies.

Assisted with hazardous waste disposal, and maintained the boiler system.

U.S. Navy 1972-1993

EDUCATION and PROFESSIONAL DEVELOPMENT

Ridgid tool repair

2008

Greenlee tool repair

2008

Mebato tool repair

2007

PC A+ Certification Training Course, McConnell Technical Training Center

2005

Sprint Training: In-depth Customer Service Training,

2004

Sprint annual drivers safety training 2000-2005

Scott Baxter: CDMA courses, RF 100, RF 200 and EVDO 1x

2000-2003

Jefferson Community College, Louisville, KY Math & English courses

1995

NAVY Training: Shipboard Intelligence Analysts Course - 3 weeks

1989

Administration and Physical Security Procedures - 2 weeks

1989

U.S. Navy Senior Leadership Training (TQM) - 4 weeks

1986/90

Intelligence Specialist A School - 14 weeks

1983

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