Customer Service Quality Control
Resume:
William G. Larson
abilwo@r.postjobfree.com
Corona, CA 92883
Seeking Position As:
Quality Control /Safety/Management Professional
Intelligent, thorough, and educated professional has over 25 years of
extensive leadership experience in the construction industry; 14 years of
which has been dedicated to project management, field and research
development in the decorative concrete arena. Focused expert seeks greater
challenging position in a reputable and high integrity company to share
vast knowledge and best practices in commitment to excellence. Has
coordinated and facilitated on-site adult-learning programs including
management, key tradesmen concepts, safety, job management, Quality Control
and environmental safety.
Driven leader has gained knowledge and respect in the Southern California
Building arena with an extraordinary quality of getting quickly acquainted
with subordinates. Perfect knowledge of quality and quantity of
construction materials used at various processes. Great flexibility in
terms of working conditions; has excellent management skills with the
ability to handle diverse people with any work profile. Creative go-getter
is skillful in decorative concrete flatwork and training people from all
levels with expertise on residential and commercial projects. Has broad
proficiency in field supervision, safety, training, customer service,
Q.A. and H.R. Possesses excellent interpersonal skills and
the determination to successfully guide, drive and inspire multiple
employees and staff to perform in the industry. Dynamic aspirant has been
recognized multiple times for consistently achieving excellent results.
( Superior Leadership Talent ( Responsible Managing Employee
(RME) in CA, AZ, & NV
( Exceptional Management Strategies ( Skillful in Work Planning,
Safety, QA, Organizing & Execution
( Outstanding Communication Skills ( Creative in Problem
Solving & Conflict Resolution
Professional Experience
Peterson Brothers Construction 1996 -
Present
Director of Quality Assurance and Field Development
Brea, CA
< Performed various roles such Field Superintendent, Human Resources,
Customer Service, Training and Field development, Research and
Development, safety, Quality Control, and Special Project managers.
< Oversaw field management, hiring, safety, Q.A., training, customer
service, testing and implementation of new products and methods for
increased productivity.
< Accomplished the development of Human Resource Employee information
database, customer service department database, and company training
programs.
< Participated as a member of the NAHB/ NHQ, Home Builders quality
assurance programs; developed and conducted various training classes and
seminars presentations.
< Established the overall requirements for QA specifications and standards
for materials, processes and finished products.
< Reviewed business statistics; determined and documented any areas that
may need improvement; reviewed and analyzed the effectiveness of the
modifications made.
< Ensured that all procedures within the company conform to health and
safety regulations, financial policies and legislation such as equal
opportunity.
< Took pride in serving as the site superintendent for an ongoing 18 month
project for a five million dollar renovation of the Fashion Valley Mall
in San Diego.
Other Work Experience
CDR Concrete 1990 - 1996
Foreman, Superintendent
Anaheim, CA
James Mock Inc. 1976 - 1990
Foreman
Anaheim, CA
Larson Construction 1982 - 1996
Owner, Operator
Riverside, CA
Education & Technical Skills
University of Phoenix, Diamond Bar, GPA: 3.8, Bachelor of Science in
Business Management, 2005
Microsoft Office Suite: Word ( Outlook ( PowerPoint ( Excel ( Access
HR Database Program Development ( Customer Service Data Programs
Development (
Productivity Tracking Programs ( Over 60 PowerPoint Training Presentations
Peterson Brothers Construction, Training Classes & Seminars Presentations
Developed and Conducted
Apprenticeship Programs in Concrete, Interlocking Pavers and Masonry (
Field Management and Organization ( Blue Print Reading ( Specific Trade
Knowledge
SWPPP's and Compliance Awareness Programs ( Safety Awareness and Compliance
Programs
Environmental Awareness Training ( Specialty Training Programs
Tradesmen, Foremen and Superintendent Development Training
Occupational Safety and Health Administration (OSHA), OSHA 30 Hour Safety
Training, 2009
AEI - CASC Engineering, Storm Water Pollution and Protection Program,
Irvine, 2008
Occupational Safety and Health Administration (OSHA), OSHA 10 Hour Safety
Training, 2007
Improving Construction Productivity, Dallas, TX, 2000
PBC Management Education Programs, Brea, CA, 1998 - 2008
Job Profits Program, Fort Worth, TX, 1998
How to Interview People, Palm Springs, 1997
Stamped Concrete Two-Day Training Program, 1995
Scofield Contractor Workshop Five-Day Training Program, Sacramento, CA
School for Continuing Education, Construction Field Supervision, 1988
Cement Masons Local 52, Santa Ana, CA, Cement Masons Apprenticeship
Program, 1976 - 1979
Training on Microsoft Office/Word/Excel /PowerPoint/Outlook/Access, In
Progress
Other Notable Highlights
Concrete Polishing Certification, Santa Ana, 2009
California National Swimming Pool Foundation, Certified Pool/Spa Operator,
2008
NRMCA, Pervious Concrete Technician, 2007
Pervious Concrete Technician, NRMCA, Brea, CA, 2006
Chapman University, Brea, CA, Management Certificate Program, 2005
Customer Service Certificate of Merit, 2003
SWPPP'S/Certifications, Yearly Updates From 1998
Chaffey College, Rancho Cucamonga, Small Business Management Certificate,
1994
Customer Service Builders Council, Irvine, CA, 2006
Understanding Architectural Concrete, Speaker
Contractors License Board (NV), Concrete ( RME, 2008 - 2011
Contractors License Board (AZ), Concrete (Masonry, 2008 - 2011
Contractors License Board (CA), General B-1(Concrete (Masonry (RME/Larson
Construction, 1981 - 2011
PBC Companies, Concrete D cor Magazine, Eugene, OR, Jan 2009 Issue, pp 38 -
41
"Architectural Concrete Flatwork in the Residential and Commercial
Community"
References Gladly Provided Upon Request
Contact this candidate