Project Manager Development

Desiree S. Kennedy

** ***** ** *******, ** ****2 ? Phone: 781-***-**** ?

Email: ***********@*****.***

Summary of Qualifications

Motivated, talented professional with the ability to research, design and

coordinate the implementation projects efficiently. Displays excellent

time-management, human-relationship skills, vast attention to detail, as

well as outstanding written and verbal communication skills. Demonstrates

knowledge with the following CRM packages Salesforce, Sharepoint and

Siebel. Proficient in all of Microsoft's Office Suite as well as Visio,

Snag it, Webinar/Go-To Meeting, Microsoft Reporting Services, Solomon and

XML/HTML. Familiarity of Sarbanes-Oxley Compliance guidelines.

Qualifications Include:

. Bachelor's degree in Finance and Marketing

. Business Analytics based on internal and external System Designs

. Project management with concentration in SDLC implementation and

process improvement

. Project Management based on priorities and client expectations

. Ability to maintain client relationships

Education

Suffolk University, Boston, MA. Bachelor of Science in Finance and

Marketing

Honors: GPA 3.5 Deans List 2001-2004

Experience

Mac-Gray Corporation, Waltham, MA: I.T. Business Analyst

9/2008 to Present

Mac-Gray Corporation has been a longtime leader in the commercial laundry

industry and currently designates the Route Laundry division as the core of

the business. Mac-Gray has improved industry standards by incorporating

custom technology into their portfolio with Smarts Cards. These

technologies have delivered financial transparency, impacted service

response baselines, provided the ability for online monitoring and card

payment systems.

. Analyzed and provided solutions for the Business side based on

specific project challenges which involved one or more of the three

major enterprise systems; Solomon, CRCS and Siebel

. Reviewed, documented and tracked all SCR related projects which were

assigned a WO for I.T. within Trackit

. Worked with the VP of development for resource allocation on each

project and designated a dynamic completion date of each deliverable

based on the project status

. Acted as a liaison between the business side and the I.T. development

team as the main point of contact for all details related to each

project

. Initiated kick off meetings to review the business needs and requests

for the project as well as to address potential issues

. Designed and created business requirement documents for the conversion

of Business needs to I.T. specifications for each SCR project

. Documented all business side feedback for project updates and changes;

sign off would result in the final approval in order to begin

development

. Worked with the developers on timelines and milestones to guarantee

effective time allocation for development, acceptance testing, user

testing and production goals

. Tracked each project while in development to coincide with

establishing user training guides and user testing procedures

. Conducted train the trainer approach sessions, as well as assisted in

the actual user training meetings for how the business users would

test and use the final product

. Provided the Business with team meetings, project updates, timeline

status and continuous development progress throughout the project

. Worked with the VP of development in addressing all parties who were

involved in the Sarbanes-Oxley compliance guidelines

. Worked closely with our Report Writing to help manage the workflow of

requested reports in Reporting Services

. Provided support for all user questions on projects from training,

initial deployment to understanding the information in the application

Eliza Corporation, Beverly, MA: Project Manager

4/2007 to 9/2008

Eliza Corporation is the market leader for Interactive Voice Response

development. Some of the largest national Health Care Companies; such as

Wellpoint Harvard Pilgrim, Aetna and United have partnered with Eliza.

Eliza Corporation has integrated computer-telephony with state of the art

speech recognition within the Health Care Industry to enforce positive

behavior change and to remind members of certain benefits and cost savings.

. Provided operational support internal and externally to coordinate the

development and implementation process necessary for writing the

requirements documents and the execution of new and existing projects

as well as monitoring the tracking and planning that met predetermined

deliverables

. Directed the internal workflow in coloration with documented client

specifications, which included gathering an internal team to create a

timeline that ensured completion of deliverables, as well as tracking

the guidelines for the milestones across projects

. Notified clients of immediate action items to be addressed based

member condition alerts following the guidelines of PHI and HIPAA

. Worked with all internal teams to analyze and QA any issues that

related to scripting, data or client requests; all record of events

are also kept in Salesforce

. Documented the workflow and that all steps that were included in the

implementation process and that they were being met

. Scheduled meetings to review the script design and the Data

Protocol Document, as well as documented all changes, follow up and

next steps and bottlenecks in the process

. Collaborated closely with the product managers and data team to

establish targets received, ILS dispatch, scrubbed member count and

top-offs which were tracked by pulling SQL queries and then utilized

for reporting. Also held responsibility for enhancement releases and

delayed launch dates which was documented in Salesforce

. Contributed in assessing clients year end needs, developing proposals,

collaborating on task scheduling and resource coordination, uncovering

new sales opportunities in existing accounts, documenting all activity

in Salesforce as well as achieving maximum customer satisfaction

. Partnered with the client to coordinate data collection via FTP; which

included the administration exchange of PGP keys and test files

. Managed the alert process, which undertook working with data and

coordinating the weekly file exchanges as well as verifying the data

was flagged correctly

. Reviewed call flow in XML to ensure alerts were generated correctly as

well as in identifying member commentary

. Oversaw the FLT process and worked with the testing teams for the

validation call schedule to members and verified implementation across

an internal database branded as Higgins

. Provided client with FLT, Interim and End of Campaign summary

statistics and reporting on Member Results and Visio documentation

based on Drop Off Analysis

. Arranged weekly and monthly client conference calls for updates as

well as coordinated the end of campaign call.

. Worked closely with transcription to obtain client demo calls and

comment cleansing

. Coordinated new web-portal access for clients and worked with our

System 8 team and IT to create and troubleshot online client access to

the web-portal.

. Managed the DNC (Do not Call) lists internally and externally, which

involved working with the data and application development teams

GetConnected Inc, Boston, MA: Business Analyst/Project Manager

5/2006 to 4/2007

Get Connected Inc is one of the leading aggregators in the digital

services industry, with a portfolio of over 20 Client Merchant accounts

and 25 Telecom provider accounts. Get Connected Inc developed an order

transaction-processing platform to sell and convey digital services to

Fortune 500 retailers and online companies such as Best Buy, Circuit

City, AOL and Radio Shack.

. Managed multiple client projects from concept through implementation,

which involved gathering requirements from clients and creating new

Product Requirements Documents, external and internal reviews of

documentation, as well as estimating and managing deliverables and

deployment.

. Worked with the Release team to allocate resources in order to ensure

delivery of project timelines.

. Created multiple add on Product Requirement Documents and Defect

Tracker Tickets to guarantee the clients need for any additional

changes were properly addressed on their existing sites.

. Provided Dev and QA testing, addressed any bugs found in the process

and documented all updates and changes.

. Worked closely with the Content and Front End teams for image

releases, enhanced existing images through Photoshop and assisted in

launching new products and services.

. Administered weekly conference calls to address any issues or

improvements the clients were interested in pursuing.

. Trained clients on how to use the platform and provided step by step

guidelines on how to use each site, which included the use of

PowerPoint slides and Live Meeting conferences.

. Managed any new content request provided by the client and acted as

the final QA on all promotional data changes and projects prior to

launch.

. Managed daily incoming client questions and/or IT issues, through an

internal application, the Message Log Viewer, where XML information

was provided.

. Ran SQL database queries and provided reports which assisted in

managing the performance of client accounts.

. Set up Data feeds for clients using their FTP servers and coordinated

internal usage for the PGP key to be set up.

. Created new Web Reportal access for clients and troubleshot and/or

escalated any problems that arose within the Reportal.

. Developed new client site, Crutchfield.com and throughout the

implementation lifecycle provided complete operational and technical

support while still supporting existing clients such as Radio Shack,

Echostar (Dish Network) and Toshiba.

Eze Castle Software, Boston, MA: Jr. Business

Analyst/Product Consultant 3/2005 to 5/2006

Eze Castle Software is one of the largest order management

firms and works with over 270 buy-side clients, which include

institutional money managers, hedge funds and broker dealers

such as Bank of America, New Smith and Goldman Sachs. Eze

Castle Software provides technology that incorporates true

automation of the investment cycle in a real-time open

architecture to support automation from idea generation to

settlement for all asset classes.

. Acted as a liaison between the hedge fund clients and brokers to

process electronic trading requests and 3rd party interface

connections

. Created new documentation for Destination Station process

improvements and guidelines on how to seize advanced errors.

. Defined the requirements documents for customer driven solutions

on how to allow Destination Station to be user friendly, more

automated as well as to focus on the business process

. Assisted with Destination Station enhancements and upgrades by

performing controlled QA testing within the operations

department

. Managed the request, approval and follow up procedures through

the database system CRM and the internal application Destination

Station. Supervised the connection queue which allowed for the

implementation of network configurations and FIX sessions to be

tested and 'called' live.

. Worked directly with partnered brokers, such as JP Morgan and

third party vendors, such as Sungard, ATR and Nyfix in order to

obtain connection information to execute the set up

configurations of various networks. This also included

obtaining the admin rights to their FTP servers and PGP

permissions.

. Provided operational support by daily updating an internal

accounting application, Softrax, which involved creating new

entries for approved requests as well as maintaining the Line

Report which held the team's record to date of live connections.

. Monitored the CRM database for any unsolicited cancels from

either the Clients or Brokers.

. Provided Clients and Brokers with reports of connection status.

Contact this candidate