Customer Service Management
Resume:
Shelly W. Helms
Naperville, IL 60540
abiltl@r.postjobfree.com
SUMMARY:
Experience in clinical and retail business management, executive
administrative and support services. Excellent written and communication
skills to ensure the highest level of support. Possesses sound decision
making skills and the ability to manage multiple projects and initiatives.
Additional skills include facility operations, use of equipment, billing
and insurance claims, contract negotiations, parent and investor
presentations, employee and client training, event & trade show planning
and participation, travel arrangements, database management, working with
reports, entering information on spreadsheets and drafting documents of
many types. The ability to handle sensitive and confidential information is
highly respected.
CAREER EXPERIENCE:
MindTrek, Inc.; Naperville, IL. 2009 to
Present
Creates products that assess and improve learning ability, intellect and
life performance.
V.P of Operations & Customer Relations
Accomplishments
. Assisted with many aspects of a start-up company
. Created the Architectural Design for a new software product
. Identified "Target Markets" and created client prospect
lists
. Planned and participated in "Target Market Focus Group
Presentations"
. Management of facilities
Learning Performance Institute (LPI); Naperville, IL.
2001 to 2009
A learning center specializing in the assessment and cognitive development
of children.
Co-Founder / V.P of Operations, Customer Relations and Training
Accomplishments
. Management of facilities
o Lease contract negotiations
o Interior design and decorating
o Equipment purchasing, operation and maintenance
. Designed testing and training programs for therapists
. Created therapist notebooks and training kits to be used for therapy
sessions
. Administered ACHIEVE (a cognitive processing and reading program) to
children ages 7-18
o Increased student's cognitive skills 4 years and 8 months,
following 11 weeks of the program while improving IQ on an average
of 18 points
. Marketing
o Live presentations to parent's of children who struggle
academically
o Designed business brochures, website and ad layouts which increased
public awareness substantially
. Business Development
o Created affordable program alternatives for parents to administer
at-home to their child and conducted training workshops for
participants
o Licensed the rights of the ACHIEVE Processing Program to Learning
Enhancement Corporation (LEC) so it could be fully digitized into a
software game-like product
. Liaison to software development team for content accuracy
. Served as the Director of Training while leading the student
pre and post testing and the result reporting for 3 successful
pilot projects
. Coordinated many aspects of Infomercial filming and product
launch
Manpower, Inc.; Lisle, IL.
2000 to 2001
A world leader in the employment services industry, offering employers
permanent, temporary and contract recruitment.
Staffing Specialist / Business Development
Accomplishments
. Delivered high quality service to customers and temporaries by matching
skills of temporaries to customers needs
. Developed and retained business by providing outstanding
customer service
. Performed a variety of administrative tasks that supported the overall
mission of quality performance and service
Vision Fitness Center; DeKalb, Sterling & Rochelle, IL.
1989 to 1999
Multi-site optometric clinic's that included optical boutiques and
finishing labs.
Co-founder
As the V.P. of Clinical Operations success was gained in leadership, team-
building, cost management and devising and implementing strategies for the
best business practices while creating the highest level of patient care
and satisfaction.
Accomplishments
. Increased operating profits within a five year time frame from $80,000
to over $700,000 annually
. Expanded from one to three office locations
. Managed 15 direct reports
. Implemented effective telephone techniques for front desk operations
. Utilized innovative image control techniques
o Developed Eyewear fashion awareness through video frame styling,
coordinated displays and vendor trunk shows
o Installed state-of-the-art optical equipment
. Actively involved within the community as a member of the Chamber of
Commerce and The DeKalb Downtown Association
. Event planning and participation:
Health Fairs - Trade Shows - Nursing Home optical-care visits
EDUCATION:
Northwood University, Midland, Mi. - Associates Degree
Central Michigan University, Mt. Pleasant, Mi. - 1 year (Field of study -
Business Administration)
Additional Training and Seminars:
American Airlines - Flight Attendant Boot Camp
Dr. Richard Katouf - Practice Management
Williams Marketing - Practice Management Consulting
College of DuPage - Microsoft Office Programs
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