Customer Service Sales

Miguel A. Ortiz Jr.

**** ****** **.

Jacksonville, FL. 32218

E-Mail: *************@*******.***

Objective: Looking to maximize my experiences and skills in field of diverse opportunities and to provide more

innovations.

Education: Florida State College at Jacksonville, Jacksonville, FL

• Associates of Arts, Computer Engineering (August 2010)

• Attended HIPAA-AS 5010, ICD-10 seminar

Training

Course: University of North Florida, Jacksonville, FL, Pharmacy Technician, August 2010

• Obtained training on pharmaceutical techniques, ethical issues, regulations, and critical thinking

• Participated in 40 hour training internship at local pharmacy under supervision of licensed

pharmacist

• Interviewing patients and identifying their particular needs

Skills:

• Courtesy, sharp, and diplomacy skills on the work flow

• Ability to prioritize tasks and organize work flow

• Three years of clerical/customer service experience

• Data entry experience for inputting data and reviewing patient demographic material

• Excellent decision making skills and initiative

• Proficient with Microsoft Office 2003 and 2007 (Microsoft Word, PowerPoint, Excel, Access)

• Proficient with Internet Explorer and Firefox

• Bilingual (English and Spanish)

• Able to type 40 wpm

• Answer incoming support calls and log into the system as needed

• Perform daily tasks as assigned

• Provide multiple boxes for 835 file delivery

• Enhance the EFT Identifier

Work

Experience: ABC Fine Wine and Spirits, Jacksonville, FL. Retail Clerk, May 2010 – June 2010

• Advise customer on merchandise

• Assist with Spanish speaking customers

• Conducted an inventory count on all merchandise

• Manage till count on all registers

• Increase company revenue through sales promotions

United Parcel Service (UPS), Jacksonville, FL, Primary Sorter, May 2005 – September 2008

• Monitored arrival packages in high volume area of multiple operations

• Inspected and evaluated the conditions of the packages before transport

• Assembled packages into designated transport area

• Processed packages in fast pace environment for deadline prompt

Fortune 5 Marketing, Jacksonville, FL, Leading Account Manager, October 2007 – January 2008

• Provided clerical/customer service

• Provided troubleshooting customer service to home and mobile customers

• Reviewed critical technical solutions for customer in store and via telephone

• Initiated multiple tasks via computer, telephone, database, and associates

• Provided installation and appointments of in-home services to customers

• Developed strategies and advised on improvement in sales and customer service

• Managed sales transactions and contracts with customers

• Oversaw associates progress and procedures

Red Lobster, Jacksonville, FL, Waiter, December 2004 – March 2005

• Excellent decision making skills and initiative

• Provided customer service to parties of 1 to 20 people

• Processed orders via computer program

• Communicated promotional offerings to customers to increase sales

• Assisted customers in placing orders and cash handling with computerized program

• Practiced sanitation techniques in assigned area

• Assisted in inventory maintenance

Pep Boys Auto, Jacksonville, FL, Mechanic, October 2002 – October 2004

• Data entry for inputting customer information and reviewing data material

• Performed auto repair services for various models of automobiles

• Assessed engine internal and external diagnostics for technical solutions

• Managed stock inventory via computer software

• Advised customers of proper maintenance between visits and repairs required in time span

• Assisted various departments in the company in regards to parts and quality

• Inspected and evaluated conditions of inventory parts prior to installation

• Monitored computer services and sales transactions via software

Qualification:

• Able to perform under stress when confronted with emergency, critical, or unusual situations

• Optimistic perception and able to perform with excellence when under stressful conditions

• Highly motivated skills and competitiveness with current, short, and long-term goals

• 5+ years in customer service experience as exceptional team player

• Gained experience by working in large retail outlet

• Have beginners experience on Optical Coherence Tomography (OCT)

• Able to perform record keeping on an EZ Chart Writer

• Capable of operating an Non-Contact Tonometer Machine

• Able to operate an Auto Refract Meter Machine

Contact this candidate