Manager Management

Eugenia P. Sopourn

**** ********* ******, *********, ** 21801

E-mail: ***********@*******.***

Cell: 443-***-****

PROFILE

AMBITIOUS AND TASK-ORIENTED INDIVIDUAL is prepared to accept a new and

challenging position that will utilize education, practical experience,

innovation and resourcefulness to achieve a company's stated goals and

support efficiency and productivity in the workplace.

< Strengths in organization, setting priorities, attention to detail

and time management have contributed to achieving quality performance

and customer satisfaction.

< Possess multi-language skills; Russian, English; some French and

German

< Incorporate the use of interpersonal, communication and public

relations skills to develop trusting relationships with customers.

< Team player, enthusiastically works well with management and co-

workers to achieve a common goal.

EDUCATION

TAMBOV STATE UNIVERITY, Russia

B.C. in Languages and Teaching 1997-2002

EXPERIENCE

INDEPENDENT CONTRACTOR, Salisbury, MD APR 2005-PRESENT

Domestic Manager / Child Care Provider

< Manage a household and family of four ensuring their well being that

includes their nutrition, health care, hygiene, recreation, social

interaction and education. This requires decision-making, scheduling,

coordination, time management, problem solving, crisis intervention,

purchasing and inventory control.

< Interacted with individuals of all ages using effective interpersonal and

communication skills.

< Handle all household buying decisions with emphasis on comparing pricing,

quality and quantity to control cost and maximize value.

< Provide care for a child of a working parent, and ensure their safety and

well-being.

HIGGINS CRAB HOUSE, Ocean City, MD FEB 2003-APR 2005

Waitress / Assistant Manager

< Ensured overall customers' dining pleasure in a casual, resort area

restaurant with high volume trade.

< Assisted the management team in daily operations.

< Trained new hires on serving techniques, sanitation standards, and

company policies.

< Oversaw staff performance to effect timely service and customer

satisfaction.

< Involved fast paced service, attention to detail, ability to interact

with customers and develop a feeling of confidence and trust in the

quality of service they will receive.

< Operated an industry specific computer to process customers' transactions

and reconciled a cash drawer at end of a shift.

< Effectively multi-tasked by filling in as bartender, hostess and kitchen

support staff during heavy trade and peak times. Answered phones

addressing inquiries and booked reservations.

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