Manager Customer Service

Angela L. Chanley

**** *. ********* ******

Indianapolis, IN 46222

Home Phone 317-***-****

Cell Phone 317-***-****

abils0@r.postjobfree.com

Qualifications: Proven as an asset to increase revenue and decrease

expenses, exercise leadership, project management, high level of experience

in the healthcare fields, acquire and evaluate information, allocate

resources to company's benefit, good listening and speaking skills,

comprehend and apply technical information, follow and give instructions,

maintain records and files, maintain and troubleshoot technology, make

concise informed decisions, manage time effectively, negotiate well,

monitor other's performance, multi-task, speak in public and train adults,

use correct grammar, punctuation and spelling, proficient use of Microsoft

products.

Education:

Bachelors of Science in Management, Purdue University

Electives in Marketing and Organizational Psychology

Employment:

Fairbanks Hospital, Inc., Indianapolis, IN (2005-2010)

Manager, Finance Business Office

Managed $9 million in Accounts Receivable

Shared insurance contract expertise with CFO for decision-

making

Refined the Revenue Cycle between other hospital divisions

and mine

Successfully Managed Financial Counselors

Served as liaison with Access/Admitting to decrease claim

errors

Served as expert in Charge Entry, Cash Posting and Claim

Billing

Acted as Finance Representative in Board Finance Committee

Meetings

Served as a resource between Finance and hospital-based

MD's

Blue&Company LLC., Indianapolis, IN (2003-2005)

Senior Account Executive

Conducted Account Receivable Audits for Annual Reports for

hospitals

Initiated creation of a Revenue Cycle training manual for

clients

Assisted CPA's with project management

Director of large hospital system in Rockford, IL for 3

months

Served as a consultant to Fairbanks Hospital, Inc (later

hired)

Wishard Health Services, Indianapolis, IN (1999-2003)

Manager, Patient Financial Services

Reduced $165 million Accounts Receivable to $100 million

Reduced Gross Days in Aging from 146 to 94 Days

Managed budget, Financial Reports and Corporate Quality

Initiatives

Received highest Annual Review score from VP for 3

consecutive years

Refined the Revenue Cycle between my and other hospital

divisions

Effectively utilized MBWA Management style

Clarian Health Partners/MMG, Indianapolis, IN (1996-1999)

Practice Administrator of 2 physician practices

Oversaw all daily operations, budgeted and trended for

physicians

Conducted Marketing Analysis to identify new revenue

sources

Contracted with payers, developing favorable terms for

hospital system

Contracted all organ transplant contracts for outlying

Indiana hospitals

Completed MD education of fee databases/assisted with MD

inquiries

Held Revenue Cycle Meetings assisting peers with

contracting issues

Midwest Eye Institute, Indianapolis, IN (1993-1996)

Managed 6 MD ophthalmic, trauma and plastic surgery team

Managed 1.5 million in AR increasing company profits

Corporate Secretary - Managed Legal and Compliance issues

Managed all HMO/PPO insurance plans profitably

Managed all OSHA and Federal Compliance - completed all

audits

Assisted MD's daily in financial decisions based upon my

databases

Prepared advertising/written content for local and national

purposes

Managed multi-million payroll for all MD's and staff

Managed physician personal and real estate affairs

Maintained a Fellowship training program and practice

rotation

Assisted in patient care, taking part in exams when

necessary

Golden Rule Insurance, Indianapolis, IN (1983-1993)

Manager, Claim Division

Managed staff exceeding 50, maintaining time service

standards

Testified in Jury Trials based on my knowledge of insurance

contracts

Also Managed Client Services, Call Center and Quality

Control

Relocated to Home Office for 2 years to serve corporate

initiatives

Served as corporate employee retention point person

Received regional newspaper exposure with regard to

customer service

Professional Skills and Affiliations

Health Finance Management Association (HFMA) Member

Served 3 years on Communication Committee for HFMA

Central IN United Way Chairman 6 years (various employers)

Experienced in all Aspects of the Finance Revenue Cycle

Board of Directors Advisor for Joy's House (adult daycare)

SMS/Siemens, IBM AS400, CMHC, Proprietary Systems

MS Office Fluent

Fellow of Life Management Institute (FLMI)

Fellow Health Insurance Association of America (HIAA)

Medical Terminology, Coding, Billing, Insurance Contracts

English Fluency Trainer Hispanic Education Center (1995-

1997)

Knowledge of elements of Cost Reporting for Medicare

Fluent in Commercial, Medicare and Medicaid Insurance

Participated in funding the Fairbanks Recovery Center

Served on Customer Satisfaction Committee (Fairbanks)

Served on Diversity Committee (Fairbanks)

Served on Smoking Cessation Committee (Fairbanks and Golden

Rule)

Added corporate fitness plan receiving national and senate

acclaim

Reference Letters Available Upon Request

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