Administrative Assistant Customer Service

Audrey Y. Shepherd _______________________________________________________

P.O. Box 1064, Tallahassee, FL 32302

Cell: (850) 591-

abilpa@r.postjobfree.com

Objective Obtaining a position in an organization that allows productive

use of my skills and education.

Skills

Office Administrative, office management, training, secretarial,

typing, data entry, adding machine, Dictaphone, PC, accounts

receivable, customer service, stress management,

organizational/time management.

Equipment Personal computer, fax, adding machine, PBX multi-line

switchboard, electric typewriter, manual typewriter,

Dictaphone, copier, collator, GBC binder.

Software MS Word 98/00 MS Excel 98/00 MS Windows 98/00

MS Windows NT

Ms Office 98/00 MS PowerPoint MS Outlook 98/00

MS Works 6.0

MS Access 98/00 QuickBooks Femis

Aramis

Ms Windows XP Best Case Custom built

programs

Personal Methodology in compiling, organizing and analyzing data.

Interpret data, compile figures and prepare reports; respond

accurately under stress; plan, organize and coordinate work

activities; ability to communicate effectively; establish and

maintain effective working relations with others. Motivated,

organized self-starter. Work well in groups and independently.

Quickly establish strong interpersonal relationships with

clients and coworkers. Adept at utilizing computers and new

technologies.

Work History

2007 - 2009 Administrative Assistant, Office of Attorney General,

Administrative Law, Tallahassee, Fla.

Responsible for 4 Attorneys - maintaining their files, keeping files

docketed and up to date, scheduling

Court Reporters when needed, keeping time,

processing mail, making travel reservations for upcoming

board meetings. Travel reimbursements. Perform a variety of

duties for each Attorney that was needed. Typed various legal

documents. Sent letters to clients scheduling appearance for

meetings concerning their License has been suspended.

2004 - 2007 Administrative Assistant, Florida Office of Insurance

Regulation, Specialty Product Administration

Tallahassee, Fla.

Consult with other areas within the Department on issues or

questions relating to the regulation of Specialty Insurers.

Perform special projects researching Licensing, Officer and

Director Information and company status. Responsibilities

included typing correspondence for the Bureau Chief and

Financial Administrator. Perform a variety of duties of a

detailed and technical nature requiring a well-rounded

knowledge of each entity regulated by the Bureau. Answer

correspondence without supervision and transcribe dictation of

minutes of staff meetings. Schedule and maintain calendar

appointments for the Bureau Chief and Financial Administrator

as well as six other Insurance Analysts. Answer consumer

questions and direct them to the proper department.

2 Living Support Specialist, Greenville County Disabilities & Special

Needs, Greenville, S.C.

Maintained a semi-independent home where I taught individuals

to interact with one another in a home environment. Monitored

the female residents to make sure they where able to function

properly, follow through and prompt those not able. Taught

female residents to develop skills in health and daily living

chores enabling them to function independently as well as how

to socialize and interact with one another, friends and family

members. Taught residents entertainment exercises. Monitored

and dispensed medications when and if needed.

2002-2002 Paralegal-Bankruptcy, Law Offices of Sidney Wike: Greenville,

S.C.

Paralegal and assistant to the attorney for which I prepared

and input data in computer program "Best Case" for Chapter 7

and 13 bankruptcies. Typed various legal documents and was

responsible for filing with bankruptcy courts and trustees.

Sent letters to clients regarding date, time and place of court

appearance. Scheduled appointments for clients and

interviewed them for proceedings.

2002. Administrative Assistant, Department of Labor-Workman's

Compensation Division,

West Palm Beach, Fla.

Secretarial support; screened clients for job placement;

researched and documented clients claims; requisitioned

medical/insurance records; data entry; filing; scheduling

appointments.

2001. Administrative Assistant, Bureau of Archeological Research,

Tallahassee, Fla.

Secretarial support to research staff; prepared and

maintained post-archaeological dig-site reports and

findings, spreadsheets, project files, vehicle requisitions; office

administration included purchasing

supplies and office equipment, preparing travel arrangements,

itineraries, and reimbursements.

1999. Intake/Distribution Specialist, Children and Family Services

(Aid to Families with Dependent

Children (AFDC), Ft. Pierce, Fla.

Preliminary screening for Medicaid/food stamp program;

processed requests, approvals, and denials for aid; prepared,

updated, and maintained new, open, and closed case files;

archived cases; scheduled appointments; prepared and

transmitted internal and external referrals to community

agencies; trained new employees; processed case transfers to

other district offices; distributed food stamps; maintained and

balanced food stamp distribution records.

1994. Secretary, Developmental Services, Ft. Pierce, Fla.

Prepared and distributed memorandums, travel vouchers, monthly

reports, monthly and quarterly budget, and employee

evaluations; processed internal and external correspondence;

word processed; purchased and maintained inventory for office

supplies and equipment; prepared contracts for LTRC license

group homes; maintained and balanced individual billing of LTRC

homes; point of contact for all vendors, clients, group home

operators, and non-profit organizations.

Education

Bachelor of Science in Criminal Justice - Kaplan University -

Anticipated Graduation 2010

Honors: Presidents List 4.0 GPA - Kaplan University

Honors: Alpha Beta Kappa National Honor Society

Associate of Science in Office Technology with Legal Emphasis -

Webster College 1995

Honors: Alpha Beta Gamma National Business Honor

Society

Certificate in Business Management - Indian River Community

College 2003

Registered Notary Public - South Carolina 2003

Certificate in Microsoft Excel, PC Professor Computer School

2002

Certificate in Business and Secretarial Procedures, Associated

Business Careers 1977

Certificates in First Aid, Adult CPR and Defensive Driving

Additional Training

Family Law; Personal Injury Law; Real Estate

Law; Criminal Law; Business Law; Wills,

Probate, and Estate Law; Trusts, Legal Research,

Legal Transcription, Business Management,

Word Processing, Customer Service, Crisis Situations

References Furnished upon Request

Contact this candidate