PROFILE

Information Technology Manager with over 16 years' progressive experience

in the Healthcare IT field, 8 of which in a 24x7 Hosted environment.

Skilled in code management and deployment.

Proven expertise in working closely with Customer Delivery executives,

database administrators, developers, product and support teams and system

administrators to ensure process and policy compliance with great attention

to detail and a sense of urgency.

Excelled in Project Management role working with R&D resources to bring new

deployment products through design, implementation, testing and ultimate

use in production.

Release Management SAS70 Compliance

Change Management / ITIL Management of Diverse Staff

Software Configuration Management Exceptional Troubleshooting Skills

Software Development Life Cycle Exceptional Organization Skills

PROFESSIONAL EXPERIENCE

The TriZetto Group. Greenwood Village, CO. 2002 -

Present

Manager, Release and Environment Management

Functional Experience at TriZetto

. Manage the custom and core code base for 34 Hosted customers on 4

distinct products - CareAdvance, Facets, HSS and QNXT.

. Administer code repository software (PVCS), including upgrades and

license renewal, for 18 code repositories on 3 servers in 2 separate

domains.

. Manage a total of 28 Windows servers and 15 databases for use as:

o Code repositories

o Code deployment tools

o Internal environments to test the installation of code before

patching customer facing environments.

. Personally responsible for scheduling, resource assignment, configuration

changes to build product, hands-on deployment, trouble-shooting and

follow-up regarding core and custom code deployments.

. Work closely with Change Management team to ensure team practices are

followed on a regular basis. Received SAS70 certification 4 years in a

row for compliance with published Release Management procedures.

. Responsible for developing and managing the process that ensures the

efficient transition of Hosted project upgrades and implementations to

the support teams post go-live.

. Manage the certificate renewal process for all Hosted certificates.

. Act in back-up capacity ensuring Change Management processes are adhered

to in a timely and complete manner. Own the change request process and

coordinate with other teams as necessary.

. Coordination of monthly Maintenance Weekend implementation of an average

of 50 system-wide changes. Coordination of testing for an average of 220

applications and environments. Summarize Maintenance Weekend

implementation and testing results for business leaders and executives.

Management Experience at TriZetto

. Management duties include hiring, training, coaching, counseling and

evaluating performance for on-shore and off-shore direct reports.

. Coordinate and manage on-call support.

. Experience writing new resource justification.

Additional Responsibilities in Previous Roles at TriZetto

. Managed the quality assurance code review process on a matrixed team.

. Managed customer relations as Customer Delivery representative.

. Managed the Facets Application Support team.

Oleen Pinnacle Healthcare Consulting. Colorado Springs, CO.

1997 - 2002

Senior Product Consultant

. Assisted clients in all phases of their Facets implementations.

. Converted contracted pricing, provider and benefits data from a legacy

system to the Facets system.

. Met with health plan employees to discuss impacts of configuration

decisions made.

. Developed Facets reporting tools using MS Access programming.

. Wrote SQL programming specifications for report generation across all

modules of Facets.

. Advised data modelers building data warehouse of the relationships

between Facets tables.

CVS Caremark International, Inc. Northbrook, IL.

1994 - 1997

Eligibility Administrator

. Designed, installed and serviced prescription benefit plans.

. Managed tape and EDI eligibility file load process.

. Interpreted system functionality both internally and to clients.

. Conducted phased-in approach to testing of system configuration as

clients moved to new platform.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

. ITIL v3 Foundation Certificate in IT Service Management - 2009

. ITIL v2 Foundation Certificate in IT Service Management - 2006

. QNXT, Technical Analyst Certification. The TriZetto Group - 2001

. Member of the Academy for Healthcare Management - 1998

. Facets Product Consultant Certification. The TriZetto Group - 1997

. MBA, DePaul University - 1996

. Bachelor of Arts, French. Western Michigan University - 1990

TECHNICAL SKILLS

Windows 2007 and XP MS Office 2003 and 2007

PVCS Administration MS Access and MS Visio

Serena's ChangeMan Builder SharePoint Administration

SQL - Sybase and SQL Server Batch Scheduling Tools

Bat Scripting Citrix Client

Korn Shell Script HTML

Perl Script XML

Unix Script X12 File Formats

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