Customer Service Manager

Michele Young

**** ******** ******

Greensboro, N.C. 27405

Home: 336-***-****

Cell: 336-***-****

Email: **********@***.***

Objective:

To obtain a challenging position in Computer Science that will permit the

use of my skills, education, and knowledge to maximize company potential

while developing additional knowledge and abilities.

Education:

Bachelor of Science, Computer Information Science, Guilford College,

Greensboro, North Carolina, May, 2010

Bachelor of Science, Accounting, Hampton University, Hampton, Virginia, May

1981

Summary of Qualifications:

. Proven ability to diagnose, troubleshoot, and resolve technical

problems.

. Basic skills in Java, SQL, and web design.

. Experienced with Windows XP and the Internet.

. Able to multitask within a team environment, as well as independently.

. Quick learner with strong working knowledge of software, hardware,

networking, and operating systems.

.

Operating Systems:

. Windows 2003/2007/XP

Software:

. Microsoft Office 2003/2007/XP (Access, PowerPoint, Excel, Word)

. JD Edwards EnterpriseOne

. Peachtree, Lotus Notes,

Professional Experience:

May 29, 2008-May 28, 2010 EEA Realty/Resolve LLC

Greensboro, North Carolina

Senior Collections Analyst

. Analyze delinquent accounts for an established debt collection firm

with a concentration on multifamily collections.

. Posting of collected payments using Sage.

. Review aging reports daily for delinquent payments on rental

agreements.

. Excellent customer service and communication skills.

. Provide tenant screening services to established clients.

. Individual monthly collections account for over 50% of total monthly

collections.

. Daily usage of Microsoft Office and other software applications.

March 2008-August 2008 WESTAT Rockville, Maryland

At Home Telephone Data Collector

. Collected research data working from home.

. Conducted surveys with a clear speaking voice.

. Provided outstanding telephone customer service.

. Worked 15-27 hours per week.

January 2004-September 2005 Self Employed Greensboro, North Carolina

Independent Accounts Receivable Consultant

September 2000-December2003 Sealy Mattress Inc.

Trinity, North Carolina

Credit Analyst

. Approval of contract bedding orders over $25,000.

. Collection of invoices 60 days or more past due.

. Distribution of monthly management reports.

. Established credit lines and monitored adherence to credit terms.

. Placed collection calls as necessary.

. Daily usage of Crystal reports and Microsoft Office.

June 1999-May2000 American Roland Food Corporation

New York, New York

Credit and Collections Assistant Manager

. Helped to manage Accounts Receivable department for a food import

corporation.

. Generated credit approvals through usage of Dun and Bradstreet and TRW

Credit Reporting Services.

. Extensive experience with large food distributors and overseas import

companies.

. Communicated daily with the legal department and outside collection

agency.

. Daily interaction with customers and sales representatives.

Jan1997- May1999 USN Telecommunications

New York, New York

Collections Analyst

Monitored accounts and placed collection calls for

telephone equipment and supplies.

Acted as a liaison with the Customer Service and

Fraud departments.

Maintained a portfolio of 1200 accounts.

Usage of Oracle and Admarc.

Oct 1994- Oct1996 AT&T Wireless

Greensboro, North Carolina

Accounts Receivable Supervisor

Managed a staff of 12 collectors in an automated

telephone call center.

Conducted monthly performance reviews.

Attended monthly telecommunication seminars and

management meetings

Reduced DSO by 12%.

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