Customer Service Maintenance

James H. Howar Jr.

**** ** ***.

Marengo, IA ****1

319-***-****

********@*********.***

CAREER OBJECTIVE:

To become a loyal employee through the experience I have acquired and the

skills I have developed over the years.

SKILLS AND ABILITIES:

. Website maintenance, accessing and navigating the Internet

. Built personal computers from scratch

. Proficient in Windows XP, Microsoft Office (Word, Excel, Access,

PowerPoint), Adobe Digital Imaging & Photoshop, Visio, Corel Suite and

Microsoft Digital Image Pro

. Desktop support and customer service - solving computer problems by means

of upgrading, troubleshooting and replacing defective assembles

. Designing, developing, organizing and implementing procedures through

fact finding and logical thinking

. Developing and conducting training

. Building, troubleshooting, installation and maintenance of databases

. Good foundation in computers, science and math

. Outstanding skills (organizational, interpersonal, verbal and written

communication)

. Ability to juggle multiple tasks and demonstrate the initiative to follow

through with projects and tasks to completion

. Exercise discretion and independent judgment, detail-oriented and superb

work ethic

EMPLOYMENT HISTORY:

Web Designer - home based business 2008 - Present

. Perform technical support for website using an array of graphics software

applications, techniques and tools

. Gather website content from a variety of sources as well as editing,

proofing and posting material content

. Evaluate all content for its value in search engine optimization

according to key word frequency, key word density and formatting

. Research techniques and information

Vertis Communications - Marengo, Iowa 1981 - 2010

IT Coordinator and Pre Press Department Specialist 2006 - January

2010

. Provided IT desktop hardware and software technical support for the

Marengo division

. Raster files, proofread page proofs and met deadlines for pre press

. Evaluated and determined solutions to problems with PCs, printers and LAN

. Worked with Windows operating systems, desktop applications and web

browsers

. Replaced defective components and installed or upgraded software to

workstations

. Provided technical support over the phone / via email / on-site

. Wrote procedures for users to follow and conducted training sessions

. Built databases with Microsoft Access for production / maintenance

. Equipment setup for webinar conferences

. Documented accurate work orders

. Team liaison to other departments and co-workers

James H. Howar Jr., cont.

Electronics Technician / Electrician 1981 - 2006

. Responsible for electrical troubleshooting, electronic installations,

maintenance and repair of five commercial color printing presses

. Maintained and repaired all facility, production, and peripheral

equipment in a safe and efficient manner

. Played a key role in the implementation and administration of the SQL

version of the Computerized Maintenance Management System (CMMS)

. Documented accurate work orders through data entry into the CMMS / wrote

SQL batch files

. Created monthly schedules for the maintenance department personnel

. Organized and maintained the appropriate levels of inventory used by

maintenance

. Worked in a team environment with mechanics, pressmen and support

personnel

. Researched information and best practices

. Headed committees on subjects to improve working conditions and to

prepare for emergency situations

Texas Instruments 1976 - 1980

Customer Service Representative - Iowa based 1978 - 1980

. Determined the cause of computer system problems and repaired

malfunctioning computer systems at customer sites

. Interpreted basic engineering drawings, diagrams and schematics with a

logical approach to troubleshooting

Automatic Test Systems Technician - Houston, Texas 1976 - 1978

. Operated a computerized test station, checking PCBs for production

. Tested computer boards to the component level, repairing those that

failed to pass

. Responsible for performing a variety of automated and manual test, using

automated and semi-automated test stations

. Maintained records and logs providing daily status

EDUCATION:

. Computer Graphic Artist Diploma - Thomson Education Direct (online)

. Electronic Technician (Honors) - Missouri Institute Technology

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