MICHAEL J. DILLON

***** **** ****** **. ***. **3 Home Phone:

919-***-****

Raleigh, North Carolina 27617 Email

address: abilki@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking Management Position with an industry leader that is looking for a

team player with the ability to conceive and oversee the implementation of

growth-oriented corporate initiatives.

CAREER SUMMARY

Proven Analytical and Managerial experience with over 16 years of

progressively greater responsibility developing enhanced Hospitality

Services skills including Hotel Management and Guest Relations. My

professional growth is supported by loyalty, dedication, and committment to

protecting corporate viability. I demonstrate proficiency in: Hotel

Operations & Management, Tour Operations & Promotional Activities, Guest

Relations & Services and Night Auditing.

AWARDS AND ACCOMPLISHMENTS

. Identified as a "Top Performer"; ranked in the "Top Five" out of 600

employees.

. Selected as The Ritz-Carlton Kapalua "Employee of the Year," 1994.

. Consistently recognized for surpassing Customer Service Excellence and

Quality Standards.

WORK EXPERIENCE

Holiday Inn North, Raleigh, North Carolina

Rooms Division Manager

2004- Present

. Responsible for the Overall Operation of the Front Desk, Housekeeping,

and Maintenance Departments.

. Developed Training Programs to ensure professional Customer Service

practices and to maintain corporate standards.

. Utilized Revenue Management Techniques to increase Hotel Profitability

and Occupancy.

. Played a key role in the major improvement of the Guest Relations Scores

tracked by Franchisor.

Clarion Hotel Crabtree, Raleigh, North Carolina

Front Office Manager 2000 - 2003

. Managing the day to day operations of the Front Office including Front

Desk, Reservations, PBX, and Bellstand.

. Responsible for maximizing revenue yield and operating within the expense

budget.

. Meeting budgeted goals, and enforcing policies, procedures and guest

service standards of the hotel.

. Hire, train, motivate and evaluate performance of front office employees.

Sunterra Resorts, Orlando, Florida

Business Analyst

1998 -

2000

. Successfully provided Consultant Services for key industry stakeholders

and analyzed business procedures for Central Reservations, Club Sunterra,

Contract Processing, Leads and Tours.

. Liaison between the Business Community and the Information Technology

Department.

. Monitored systems conversion projects to guide software development and

implementation.

. Provided training documentation, analysis, and designed test plans for an

Oracle based Software System.

The Ritz-Carlton Kapalua, Maui, Hawaii

Reservations Agent

1992 -

1997

. Assumed a leadership role and facilitated Process Improvement Team

meetings.

. Ensured customers were treated in a professional and courteous manner.

. Detailed services and product features to facilitate customer decision-

making.

EDUCATION

. Bachelor of Arts Degree: Hotel and Restaurant Management, Southern New

Hampshire University, Manchester, NH. Highlighted course of study:

Restaurant Management, Hotel Law, Culinary Arts, Food and Beverage.

MICHAEL J. DILLON

PO Box 1226 Home Phone:

919-***-****

Wake Forest, North Carolina 27587 Email address:

abilki@r.postjobfree.com

July 21, 2008

To Whom It May Concern:

As an experienced Hotel Manager, I am interested in bringing my skill and

energy to the Office Manager position that you have posted on HCareers.Com.

Let me tell you what I can contribute to this position.

I have over 17 years of combined Hospitality Management, Guest Relations

and Services, and Operations Management experience, plus additional

expertise as a Business Analyst managing growth oriented programs and

initiatives. My success stems from my ability to oversee multiple projects

at once and building teams of "Winners" to defend corporate viability.

Moreover, my organizational skills enable me to complete those projects

efficiently and effectively. As with any position there are new areas of

knowledge, which I will learn and research to meet the highest expectations

of your clients.

My salary requirements are negotiable. I am very interested in finding the

right opportunity with potential for growth. I feel certain that I could

make a valuable contribution to any corporate team and would welcome the

opportunity to discuss more fully my qualifications. Should you need

additional information about my experience and skills please call me at

919-***-****. Thank you for your time and consideration.

Sincerely,

Michael J. Dillon

Enclosure: Resume

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