Customer Service Sales

Christopher Brackin

*** ********** ******, *******, ** 36321

****@**************.*** 334-***-****, 334-***-****

Management Profile

Retail Operations ( Sales Oversight ( Human Resources

Self-motivated, versatile manager offering exemplary skills across sales,

retail, and human resources management. Experienced in international

business; recognized for exceptional communication and motivational talents

and demonstrated commitment to high-quality customer service. Experienced

budget administrator with excellent resource allocation skills. Record of

stimulating significant sales increases and engineering higher profit

margins. Dynamic problem-solver with history of effectively restructuring

internal functions to realize stronger organizational performance.

CORE COMPETENCIES

MOTIVATIONAL LEADERSHIP Profit Margin Increases International Operations

Change Agent Policies & Procedures

Multilevel Communication Customer Relations Seamless Transitions

Strategic Sales Financial Administration Problem Solving

Initiatives Training & Team Building

Professional Experience

ROUNDABOUT PLANTATION - COWARTS, AL 2007 TO PRESENT

Business Manager

Schedule, assign, train, and lead 12-person cross-functional staff in

intensively customer-focused setting; lead strategic planning, manage

operations, and motivate sales team, ensuring exceptional customer service.

Monitor all activities to ensure accurate, efficient workflow. Prepare and

administer budget; oversee accounting functions and conduct audits. Direct

inventory functions and control costs. Ensure strong communication

throughout organization. Compile, track and report on metrics; distribute

reports. Oversee maintenance.

Key Achievements:

> Spurred immediate 75% increase in merchandise sales through effective

training and motivation.

> Achieved 23% profit margin increase following thorough overhaul of

monetary policies.

> Successfully retained high sales figures despite severe economic

downturn.

> Initiated improved, more efficient payroll practices including 50%

processing time reduction with 100% fewer errors.

> Designed and implemented standardized policies and procedures as well

as secure money-handling procedures.

> Leveraged outstanding communication skills to gain significant

improvement in employee morale along with approximately 90% reduction

in turnover.

Hanson Pipe & Products - Dothan, AL 2005 to 2006

Sales Office Manager

Retained following sale to direct sales team during difficult post-

acquisition transition period, providing support and guidance in adapting

to new structures, benefits and expectations. Established new and continued

existing customer relationships and promoted high-quality customer service

and professionalism. Secured and allocated resources to ensure appropriate

team support; designed and conducted training program.

Key Achievements:

> Earned recognition through company sales and safety awards during

2006.

> Instrumental in planning, development and implementation of standards

governing training, office management and safety requirements.

> Achieved significant improvement in customer confidence by improving

access to customer account information.

> Utilized improved communication and feedback to achieve reduction in

employee turnover.

Sherman International - Dothan, AL 1998 to 2005

Sales Office Manager

Managed sales operations for international construction business.

Interacted effectively with a diverse client base. Crafted and implemented

standardization procedures to improve account maintenance, accounting,

customer service and payroll. Interacted across multiple departments to

coordinate sales functions and ensure excellent customer service. Trained

and developed sales support staff.

Key Achievements:

> Achieved significant gains in efficiency and staff performance

following restructure of office operations.

> Defined and implemented standards that ensured consistency among

offices.

> Initiated change that improved access to customer account information,

> providing significant improvement in client confidence and

satisfaction.

* * *

Additional positions as Assistant Store Manager, Lowe's Home Improvement

Warehouse, Nashville, TN / Dothan, AL

Education and Credentials

BACHELOR OF BUSINESS ADMINISTRATION EXPECTED 2011 (GPA 4.0)

Faulkner UNIVERSITY - Montgomery, AL

Associate of Arts in Business, 2008

Wallace Community College - Dothan, AL

Software: Word, Excel, PowerPoint, Outlook, Peachtree

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