Customer Service Project Manager
Resume:
LORI LEHMAN
Phoenix, Arizona 85012
abiljd@r.postjobfree.com
Oracle
Docuware
PeopleSoft
Photo Impact
Adobe Photoshop
On Time
Outlook
Internet
Access
Mainframe Database
ACT
QuickBooks/Pro
Peachtree
Microsoft Project
AS400
Master Builder
Timberline
JD Edwards
Adware 5.1
Novell Client
Novell Groupwise
Microsoft Publisher
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. PROFESSIONAL EXPERIENCE
VANGENT, INC. (U.S. CENSUS BUREAU - 2010 CENSUS)
2010
Customer Service Representative
* Customer service processing inbound calls (100-150 daily), assisting
respondents in answering the questions on the 2010 Census in a fast-paced
sometimes stressful environment.
* Transitioning to outbound calls which corrected errors and obtained
answers to the coverage follow-up operation.
* Directly assisted upper management with feedback on call processes, as
well as, resolution to ongoing issues.
. Numerous customer service awards, adherence to schedule awards and 100%
call awards
ATLANTEAN IMAGININGS, Peoria, AZ 2008-2009
Bookkeeper (on call part-time pd. cash)
* Sales, Scheduled appointments.
* A/P, A/R, billing, invoicing, taxes and collections.
* Interacted with multiple vendors and clients.
Business slowed, owner went to work for a Chiropractor.
. Recognized for accuracy and accomplished deadlines.
BEST WESTERN INT'L- HQ, Phoenix, AZ 2007-2008
Member Care Representative (Customer Service)
* Processed files to reach qualified assessment score or processed through
to Board of Directors for review to stay with membership or relinquish,
based on past assessment scores throughout ownership.
* Required daily, to toggle through 9 different software windows to reach
answers to raised questions on assessments or locate pictures or paper
trail information on specific hotels.
* Worked directly with 4 departments on a daily basis. Position required
direct contact with the owners, general managers and assistant managers of
hotels in trouble. Assignment ended.
. Service for Region 2, which consisted of eleven states and three-
hundred plus members
VARIOUS TEMPORARY SERVICES, Phoenix/Scottsdale, AZ
2004-2006
Research/Administrative/Accounting Assistant
Addecco-Research assistant to eliminate unused military parts for Corning
Gilbert-West.
* Utilized Excel spreadsheets consisting of 13,000 plus part numbers.
Accepted position at BW.
Accountemps-Accounting Assistant for a services company processing DMV tag
and title payments.
* Worked directly with office manager processing A/P through QuickBooks,
averaging 150-200 per day. Assignment ended.
. Praised on my accuracy, wanted to hire me, couldn't buy out temp
service contract
Construction Secty's.-Job #1:Customer Service/Admin. Assist. for company
that built pumps (water treatment).
* Directly assisted 7 people with day-to-day operations.
* Receptionist, shipping parts, Purchase Orders (QuickBooks),
correspondence, updating manuals, mail.
Filled in until permanent administrative assistant, came back from knee
surgery.
. Praised on my ability to jump in with both feet and fill position.
PAGE 2 - LORI LEHMAN RESUME
VARIOUS TEMPORARY SERVICES, Phoenix/Scottsdale, AZ (Continued)
Construction Secty's.-Job #2: Administrative Assistant for valley home
builder (On site).
* Assisted head superintendent as well as 5 assistant superintendents.
* Customer Service to homebuilders in the process of their home being
built.
* Utilized Excel spreadsheets, Word and Outlook. Assignment ended.
Kelly Services-Administrative Assistant for AZ Department of Health & Human
Services (AIPO) Office Chief.
* Worked directly with Arizona Database system.
* Assisted 2 upper management personnel with Arizona flu season for 2004.
Processing spreadsheets for approximately 332,000 available vaccinations.
* Office Chief wanted me to be on her team, no funding approved.
. Praised on my formatting capabilities.
GUENTHER/WAGNER/JOHNSON CONSTRUCTION SERVICES, West Allis, WI
2001-2003
Project Manager Assistant
* Assisted 2 owners and 2 project managers from onset of bidding process.
* Bids were chosen on local projects (ie-fire houses, libraries or town
villages), as well as, project specific areas such as remodeling a large
area of a university.
* Customer service with subcontractors, superintendents, Architects and
setting up on-site utilities for projects.
* Preformed work daily with blueprints, weekly draws, lien waivers and
project specific spreadsheets. * Processed correspondence on specific
projects and set up paperwork for each project from onset on average 5-7
projects, 400,000 + going at one time per project manager.
Company closed after 55 years in business.
. Praised on my organizational and multitasking capabilities
GE MEDICAL SYSTEMS, Waukesha, WI
1998-2000
Executive Assistant
Assisted General Manager, VP of Marketing, 4 Marketing managers and 30
field reps with project specific assignments in the Nuclear PET department.
* Consisted of setting up travel calendars, processing travel vouchers and
setting up travel arrangements. * * Updating manuals, setting up meeting
rooms within complex.
* Worked directly with the database software updating and processing sales
of reps.
Laid off GM, several field reps, then myself.
. Awarded a $500 bonus for completing a departmental project on time
FLANNERY RACING & OFF-ROAD LOGGING, Wisconsin Dells, WI
1993-1997
Office Manager/Bookkeeper (QuickBooks)
* Ran both businesses for owner.
* All accounting aspects for each company, ie-A/P, A/R, billing,
invoicing, payroll for 9 employees, all quarterly and monthly taxes and
collections.
* Assisted in budgets, PR and sales during racing season.
Owner quit racing portion of business, moved back to Crandon, WI.
. Implemented and installed QuickBooks for 2 businesses, received 6
raises during time employed
EDUCATION
Custer High, Milwaukee, WI
Record keeping, typing
Rio Salado Community College-Westridge, Phoenix, AZ
Business and Computer courses
Salary Requirements: To be discussed at interview
References furnished upon request
Contact this candidate