Customer Service Representative
Resume:
Geraldine H. Renteria
Henderson Nevada 89002
abilj1@r.postjobfree.com
Experienced professional with a successful 25 year career in banking, business
Profile Summary •
development, administration, and management.
Excel at interfacing with others at all levels to ensure organizational goals are
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attained.
Possess excellent interpersonal, analytical, and organizational skills.
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Excel within highly competitive environments where leadership skills are the keys
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to success.
An effective manager with the skills necessary to direct, train, and motivate staff to
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its fullest potential.
Banking Employment CITIZEN’S BUSINESS BANK, Ontario, California 2008 – 2010
Assistant Vice President, Item Processing Operations Mgr
Provide supervision and direction to three Item Processing operations
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units. Oversee the day to day operations of all areas within Proof and
Check 21 support (Receiving, Check 21 Support, Proof, Balancing,
Remote Branch Capture, and Operating systems).
Responsible for multi item processing imaging functions, including
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proof operations, check processing and remote branch capture
supporting 50 branches.
Responsible for planning and coordinating technical support,
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vendors, systems and networks.
Assist Vice President of Item Processing in the establishment of
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procedures. Implement and maintain systems, processes, procedures
and policies that facilitate effective and efficient operations.
Responsible for the maintenance and implementation of consistent
departmental policy and procedures. 2003 2008
Effectively train and mentor supervisory staff through ongoing
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communication efforts and departmental meetings.
Ensure effective controls of workflow to meet time deadlines.
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Ability to navigate through various banking software systems.
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CITIZEN’S BUSINESS BANK, Ontario, California
Item Processing Supervisor
2000 2003
Responsible for the direct day to day supervision of the staff and all
functions performed within the Item Processing Department to meet
established deadlines. Monitor staff, courier and equipment issues. Act
as back up to the Item Processing Manager. Perform periodic
evaluations for all staff.
CITIZEN’S BUSINESS BANK, Fullerton, California
Service Support III
Assist the operations officers in administering the routine duties and
responsibilities of the branch operations. Experience includes Cash
handling, cross sell products,,new accounts, TCD desk, Teller
supervisor, levies, attachments and garnishments, customer service,
certifications and all levels of customer service representative
responsibilities.
1997 2000
Tokai Bank of California, Los Angeles, California
Senior Operations Specialist
Assist the operations officers in administering the routine duties and
responsibilities of the branch operations. Experience includes Cash
handling, cross sell products, Business Development,
Marketing/Account solicitation, conduct 30 phone calls per day to result
in at least 3 appointments per day for submission to Credit and
Financial Service Officers. Other Duties included new accounts, TCD
desk, Teller supervisor, levies, attachments and garnishments, customer
service, certifications and all levels of customer service representative
responsibilities.
Education High School Diploma 1980
Mark Keppel High School, Rosemead, California
Available upon request
References
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