Customer Service Manager

GLADYS LEAVITT

*** **** ****** ***** ***** Las Vegas Nevada 89031 702-***-****

abili5@r.postjobfree.com

PROFILE

Professional with 20 years experience and knowledge in Customer Service. Demonstrates strong

communication and interpersonal skills within varying work environments. Recognized for

positive mental attitude, teambuilding, commitment to excellence and demonstrated ability as a

results-oriented individual with big-picture focus on company goals.

STRENGTHS

Documentation / Reporting Complaint Resolutions Customer Relationships

Records Management Staff Training Microsoft Office Skills

Deadline Responsiveness Banking / Loan Services Excellent Typist

EXPERIENCE

Cumorah Credit Union- Las Vegas, NV 1995 - 2010

Member Services Coordinator/Branch Manager

As Member Services Coordinator, oversaw the member services and loan departments

including both consumer and real estate loans and collections.

• As Branch Manager, oversaw the day to day operations of a Credit Union branch.

ENSIGN FEDERAL CREDIT UNION – Las Vegas, NV 1990 - 1995

Senior Loan Officer

Duties included supervising the Consumer Loan Officers, interviewing loan applicants,

processing Real Estate loans, working with different title companies on each loan closing

and handling different problems and needs of the members of the Credit Union.

GORDON & SILVER LTD - Las Vegas NV 1989 - 1990

Secretary

Assistant to the secretary of one of the senior partners in the Bankruptcy Department.

Additional assignment to be the secretary to a Law Clerk; tasks included typing legal

documents and preparing them for filing in court.

WANDERER & WANDERER LAW OFFICE - Las Vegas NV 1986 - 1989

Legal Assistant/Receptionist

A collection law firm; assigned clients to assist in the collections of bad debts owed to

them.

Duties included everything from receptionist, answering phones, filing, filing lawsuits to

obtaining judgments and helping to collect on these judgments.

Additional positions and companies:

Teller-Collector / Ensign Federal Credit Union - Las Vegas NV

Receptionist / Wanderer & Wanderer Law Office - Las Vegas NV

EDUCATION / PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

Council on Education in Management/George Washington University

Certificate in Human Resource Management

CUNA Mortgage Corporation

Mortgage Loan Processor Certificate

CUNA (Credit Union National Association)

Consumer Lending School (2 year school)

Human Resource Management School

Lorman Education Services / Introduction to Collection Law

Padgett Thompson / Managing Projects and Deadlines

UNLV / Personal Tax Returns

COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook; Symitar/Episys (Credit Union Transaction

software system).

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