Administrative Assistant Customer Service
Resume:
Jennifer Williams
Honey Brook, PA 19344
*********@****.***
Job Objective: To obtain a challenging position allowing for professional
growth.
Professional Experience
Lion TotalCare (7/07 -5/08) (Randstad 7/07- 9/07, LTC 9/07- 5/08)
Office Manager
Responsibilities included processing bi-weekly payroll for corporate
headquarters. Processed WIP on weekly basis. Processed daily numbers.
Processed weekly invoices for 3 facilities. Functioned as IT liaison
between facility and corporate IT department. Processed jobs for
authorization, authorized jobs as approval arrived. Followed up on
authorization approval every other day. Processed customer purchase
orders. Processed weekly purchase orders. Functioned as secretary for
monthly Supervisor Quality and Team Meetings. Assisted with Quality
Audits. Maintained database to ensure correct customer information.
Prepared customer correspondence as requested. Provided excellent customer
service.
Atlantis Petroleum, Inc (1/07 - 6/07)
Accounting Representative
Responsibilities included entry of daily sales meters into Excel ensuring
accuracy of data for customer's commissions and rent statements. Worked
with Territory Station Manager to troubleshoot and resolve customer issues.
Reviewed EPA reports against sales to ensure stations remain compliant
with federal regulations. Special projects as assigned.
Davita, Inc, Berwyn PA (8/04 - 11/06)
Collections Representative
Contacted Government Programs on a $2.6 million portfolio to resolve claim
issues and request payment on past due claims, maintaining a 110% monthly
collections rate. Submitted adjustment requests leading to zero balance
claims. Submitted Cash Research/Cash Correction Requests to research
unapplied money and apply to correct account. Performed routine and non-
routine account maintenance.
ExxonMobil Corporation, Exton Pa (Robert Half, Int'l) (3-04 - 8/04)
Investment Analyst
Reviewed and processed new and existing contracts for department with $100
million budget. Processed loan payment requests per contract terms and
conditions. Reviewed and processed contract cancellations and changes.
Worked with Territory Managers to troubleshoot customer/contract issues.
Follow established guidelines and controls for accuracy. Trained new team
members. Performed Excellent Customer Service as necessary.
The Protection Bureau, Exton PA (2/03 - 1/04)
Accounts Receivable/Credit and Collections Specialist
Coordinated accounts receivable functions for $10 MM Company including
billing, daily deposits, credit card payments, collections. Addressed and
resolved billing issues. Maintained weekly/daily aging reports. Data
entry, coding, maintenance for over 3000 new, corporate and consumer
accounts. Processed credit and termination requests.
Accomplishments:
Brought receivables to 80% current in 7 months, reducing +90 to 2%.
Developed and implemented Credit and Collections procedure.
Negotiated 25% rate with Collections Agency.
Telmar Network Technology, West Chester PA (3/01 - 2/03)
Administrative Assistant/Accounts Receivable
Coordinated accounts receivable functions including billing, daily deposits
and collections. Resolved billing issues. Processed credit requests.
Maintained all accounts receivable files. Maintained ISO documentation.
Processed daily multi-site inventory additions, deletions and transfers.
Provided all aspects of Administrative Support. Completed special projects
as assigned.
Silicon Power Corporation, Exton PA (06/96 - 10/00)
Assistant Contract Administrator, 11/99 - 10/00
Tracked cost to budget on contracts. Developed monthly billings on
government contracts utilizing SF 270 and SF 1034/1035, with contract
values between $200,000 and $40,000,000. Developed and submitted monthly
program status reports. Prepared contract modification requests. Prepared
Contract accounts receivable reports, contacted customers. Reduced
Contracts A/R backlog over 30 days by 90%. Created and maintained
database, paper and contract files. Conducted extensive Internet research.
Receptionist/Administrative Assistant, 06/96 - 11/99
Provided all aspects of administrative support and office management for
executive staff. Facilitated management meetings at three sites in two
states. Coordinated all executive travel arrangements, both domestic and
international, including visa preparation. Worked directly with Finance,
assisting with government contract billing, accounts payable processing and
receiving. Maintained all employee training files and timesheets.
Assisted Human Resources with H-1B Visa requests. Reorganized and
implemented new office procedures. Provided all aspects of telephone
system administration.
Office Skills:
Typing 65 wpm, Windows XP & NT, Word & Excel: 97 & XP, light PowerPoint and
Access 97
Internet Software:
Lotus Notes, Outlook
Accounting Software:
SAP, ACC, Navision, Oracle 11i, Macola
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