Human Resources Manager

Barbara D. Robinson, PHR

**** ******** ***** *****

Dublin, OH 43017

614-***-**** Cell 614-***-****

*******.**********@*****.***

Summary

Human Resources Professional with broad experience, with special

expertise in helping employees and managers understand company policies,

procedures and benefits and implementing and administering insurance and

retirement plans. Strengths include:

Servicing customers Developing procedures &

work plans

Project coordination Creating data reports/

analyzing data

Knowledge of ERISA, COBRA, FMLA, FLSA Creating & implementing

company policy

Professional Experience

U.S. Census Bureau April 2010 - June 2010

Census Enumerator - Temporary Worker

Conduct census interviews with those who did not return their 2010

Census forms, in person or by telephone

Goodwill Columbus, Columbus, Ohio 1989 - 2010

Goodwill Columbus is the 7th largest non-profit organization in Central

Ohio with $32M in revenue.

HR Manager, Benefits & Administration

2008-2010

Continually increased in responsibility within HR function as organization

grew from 200 to 850 employees. Supported Goodwill's diverse employee

base which included 6 large social services programs for those with

Developmental and other disabilities, the Battelle Career Education Center,

and operations businesses of Auto Auction, Janitorial Services, Security

Services, plus 4 Retail Stores and 6 Attended Donation Centers.

. In 2008, oversaw transition from one 403b Retirement Plan vendor to

another, including implementing communications program and assisting

employees to sign up, ensuring that all legal and regulatory

requirements were met. Result: Doubled plan enrollment to nearly 200

employees.

. In 2009, oversaw dismantlement of $1.74M 401a Retirement Plan. Worked

with TPA and legal counsel to file all appropriate legal paperwork and

obtain IRS approval to terminate the Plan. Planned and implemented

communications for forms collection from 500 participants, using

mailings, group and personal meetings, and telephone consultations to

explain participant options and obtain all participant distribution

forms. Result: Dismantlement legally and successfully completed by

target date of 12/31/09.

. Ensured that company maintained legal compliance with ERISA for all

benefit plans. Result: Only one citation received for a violation

since 1989.

. Ensured FLSA compliance by administering the wage and salary system

and over 200 job descriptions. Result: Goodwill's job descriptions

successfully used to obtain numerous grants. No complaints or

citations received from DOL for FLSA violations.

. Since 1993, responsible for HR portion of CARF Accreditation process,

resulting in renewal of Accreditation for the company every 3 years.

Result: In 2008, HR practices received Special Commendation by CARF

survey team as model for others.

. Presented benefits to all new employees at bi-weekly orientation.

Benefit Services Manager 1993-2008

Supervised 1-3 employees and oversaw maintenance of paper and HRIS

personnel records for company, application process and record-keeping, and

New Hire orientation. Managed Workers' Compensation and Unemployment

claims, FMLA administration, all insurance plans and 2 retirement plans.

Administered job

Barbara D. Robinson, PHR Page 2

descriptions, Wage & Salary systems, and anniversary-based Performance

Management collection and reminder system. Oversaw annual Open Enrollment

for all benefit plans. Responsible for legal compliance for FLSA, FMLA,

and ERISA.

. DOL conducted two FLSA audits and one 403b Audit, with no violations

found. One citation resulted from our own independent audit and self-

disclosure to DOL. Result: Only 1 citation ever received for FLSA,

FMLA, or ERISA.

. In 2003, researched, made recommendations to management, and

implemented the program, working with new TPA. Result: Flexible

Spending Accounts program continues to save payroll taxes for both

employees and company

. Managed project to research and implement the transition and continued

to work with TPA to change our procedures to conform to Self-insurance

regulations. This program remains in place and receives semi-annual

audits with no major citations from State of Ohio. Result: Saved

approximately $200,000-$300,000 in Workers' Compensation annual costs

during first 5 years, after transition from State Fund to Self-

insurance.

. Assisted management to research and implement new HRA high deductible

health insurance plans, working with insurance broker. Communicated

new plans and continually educated employees to understand and utilize

their plans. Result: Over several years, helped company to re-

educate employees to decrease unnecessary usage and gradually decrease

premium increases for health insurance, resulting in NO PREMIUM

INCREASE in 2009.

. In 2003, successfully prepared RFP for new TPA and investment advisor

for 401a Retirement Plan and presented results to Board. Result:

Decrease in investment fees, creating overall increase in assets for

the Plan participants.

Employee Relations & Benefits Manager

1990-1993

Oversaw recruitment process for all hourly employees. Researched,

recommended and implemented Cafeteria Plan. Counseled employees with

complaints. Counseled managers on proper disciplinary action and

documentation process. Prepared annual Affirmative Action Plans and filed

with EEOC

Personnel Specialist 1989

Responsible for all paper and electronic records administration,

administration of benefits plans (enrollments and bill reconciliations),

Unemployment and Workers' Compensation claims and conducting individualized

new employee orientations.

Prior Work Experience

Personnel Assistant with big 4 accounting firm

Personnel Assistant with retail footwear company at Columbus headquarters,

with 3500 employees nationwide

Project Evaluator for Head State Program for Columbus Public Schools (40

classrooms)

Education

MBA, University of Dayton

MS, Educational Research, Ohio State University

BS, Elementary Education, Ohio State University

Professional Development and Training

PHR (from Human Resources Certification Institute), 2002-Current

Technical Skills

Skilled in use of Microsoft Outlook, Word 2007, Excel, and Great Plains

HRIS system

Have also used ADP/Reportsmith system for several years

Memberships

Society for Human Resources Management and Human Resources Association of

Central Ohio

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