Customer Service Manager

Mark Day

*** ******* **** ( Helena, MT 59601406-***-**** ( *********@*****.***

Warehouse Associate

Dedicated and technically skilled business professional with a versatile

management skill set developed through experience as an office manager,

store manager, salesman and customer service specialist.

Excel in resolving challenges with innovative solutions, systems and

process improvements proven to increase efficiency, customer satisfaction

and the bottom line.

Offer advanced computer skills in MS Office Suite and other

applications/systems.

Key Skills

Office/Store Management Report & Document Customer Service

Teambuilding & Preparation Attention to Detail

Supervision Spreadsheet Creation Inventory Management

Staff Development & Sales & Marketing Expertise Expense Reduction

Training

Policies & Procedures Bookkeeping & Payroll

Manuals

Experience

Student Assistance Foundation, Helena, MT 2009 to Present

CARE Specialist, 2010 to present

Market Services Specialist, 2009 to 2010

Promoted and transferred to accommodate new business trends in my short

tenure. Results:

Developed marketing strategies and informational brochures for new clients

and customers

Developed new procedure to facilitate the loan consolidation process

Updated policy and procedure manuals, and revised form letters

Streamlined loan consolidation processes and tracking procedures

Blue Cross Blue Shield of Montana, Helena, MT 2008 to 2009

Customer Service Representative, 2008 to 2009

Results:

Provided phone customer service for health insurance to policy holders and

medical providers

Maintained an "exceeds" level of performance for entire tenure

Ashley Furniture Homestore, Helena, MT 2007 to 2008

Store Manager, 2007 to 2008

Responsible for all activities of a retail furniture store Results:

Re-merchandised the entire store to corporate vision in first 3 months

Streamlined warehouse procedures and inventory control

Education

MSU Billings, Billings, MT 1994 to 1996

Associate Degree of Applied Science

Billings West High School, Billings, MT 1986 to 1990

High School Diploma

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