Customer Service Sales

IAN FABRY

• • ******@*****.*** •

**** *. ******* **. #* Chicago, Illinois 60626 773-***-****

QUALIFICATIONS SUMMARY

Highly personable, detail-oriented Customer Service Professional with over ten years of

experience in retail management, retail sales, customer service desk work, and the grocery and

clothing industries.

Talent for identifying customer needs and presenting appropriate company product and

service offerings.

Demonstrated ability to engage customers and offer complete satisfaction leading to

return business.

Track record of assisting in the design and implementation of organization systems which

improve efficiency and performance.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer

service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and

Microsoft Outlook).

PROFESSIONAL EXPERIENCE HIGHLIGHTS

OFFICE TEAM – Chicago, Illinois

2010-Present

Temporary Employee

As a Temporary Employee, took on whatever role was asked of me, based on my experience.

Learned much more about being ultimately adaptable, filling any role that was set before me, and

fulfilling that assignment’s needs to the utmost.

Asked by a number of assignments to do further temporary work for them as a result of their

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being impressed by my work.

Acquired skills at phone sales and cold calling for a not for profit organization.

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WHOLE FOODS MARKET – River Forest/Chicago, Illinois

2004 to 2010

Customer Service Supervisor (2005 to 2010)

Served as Customer Service Supervisor in charge of floor operations on the front end of

a high end grocery store.

Promoted to serve as mid-level supervisor of a team of over forty team members. Collaborated with

Customer Service Team Leaders to streamline and organize the team. Provided employees with

tools to properly do their jobs in a safe and efficient manner. Acted as coordination point for inter-

departmental communication. Responsible for break schedules, customer service desk staffing, and

being generally helpful to the team.

Acknowledged for superior knowledge of store layout and general product knowledge.

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…Continued…

IAN FABRY

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Professional Experience Continued

Provided support for fellow team members in the role of Team Member Awareness Group

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member for four years.

Cross-trained in many departments of the store in order to increase usefulness and

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knowledgeability.

Enhanced employee performance and attendance through regular mentoring, one-on-one

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discussions and motivational strategies.

Received outstanding positive comments from team members on reviews, as well as

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exceptional feedback from senior management.

Traveled to and assisted with store openings in Milwaukee and Halsted (Chicago). Duties

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were more training-related, helping new team members learn company procedures.

Customer Service Team Member (2004 to 2005)

Hired to provide Whole Foods’ distinct brand of customer care and concern on the front end of the

store. Operated registers, bagged groceries and performed all other duties of a customer service

team member. In addition, was selected to staff customer service desk, a prestigious responsibility.

Helped pilot the Store Concierge program still used at some stores. Duties included one-on-

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one personal service, personal shopping, and providing answers about special diets.

Regularly selected as team member of the month for the team and received store customer

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service awards on more than one occasion.

Traveled to store opening in Omaha, leading by example to help new team members become

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more comfortable at their new store.

HYATT REGENCY CHICAGO – Chicago, Illinois

2002

PBX Operator

As an Operator, was part of team that handled all of the phone volume for the largest

hotel in Chicago.

Acquired proper phone etiquette, call handling procedures, and honed need matching skills.

Responsibilities included handling incoming calls, filling guest requests, handling technical and

personal problems, and answering general computer questions.

MARSHALL FIELD’S – Oak Brook, Illinois

1999 to 2002

Sales Associate/Customer Service Rep.

As a Sales Associate, was responsible for selling clothing, maintaining the department and

completing transactions.

Took responsibility for an entire selling section as a specialist for over a year, with responsibilities

ranging from complete in-depth product knowledge to merchandise presentation and organization.

Learned the basics of good customer service.

Helped pilot 'Field's Express' customer-service-intensive program which was then instituted

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company-wide in 50+ stores. Worked exclusively in this department for over 6 months.

Consistently recognized for excellence in customer comments and by secret shoppers.

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EDUCATION AND TRAINING

Pursued Theatre Arts • ILLINOIS STATE UNIVERSITY – Normal, Illinois

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