Customer Service Administrative Assistant

William McMullin

*** ******* ***. ********: 269-***-****

Lansing, MI 48917 E-mail:

abila8@r.postjobfree.com

Education

Western Michigan University, Kalamazoo, MI

Bachelor's of Business Administration, December 2004

GPA: 3.3

Experience

PROCESSOR TEMP

Jackson National Life Insurance Company Jackson National Life

Insurance Company

April 2010-Present October 2009-March 2010

. Process standard annuity policy or contract/policyholder

transactions using documented procedures and multiple software

applications; Ensure transactions are in "good order" for

processing

. Identify and escalates issues for resolution when necessary

. Communicates with internal associates and external customers or

agents regarding outstanding requirements or the status of an

application or transaction

. Document status of contacts received and initiated

ADMINISTRATIVE ASSISTANT

The Humane Society of the United States, St. Paul, MN

February 2008-January 2009 (office closed January 2009)

. Assisted concerned citizens with effectively advocating for the

protection of animals in their communities

. Researched wildlife issues so our regional director could advise

on wildlife bills pending in our region

. Tracked legislation in states in which we did not have a state

director

. Cut expenses in our office by $300 dollars a month

. Operated a multi-line phone system and answered all public

inquiries from our nine-state region

. Performed IT work in the office to keep our network running

. Ensured the office complied with state laws and our headquarters'

policies

OFFICE ASSISTANT

Diabetic Center, Kalamazoo, MI

January 2003-April 2004

. All aspects of customer service including medical billing, problem

solving, new customer recruitment and direct sales of medical

supplies

. Point person and liaison for patients, doctors, insurance

companies, and suppliers

. Office duties including data entry, troubleshooting patient's

equipment by phone and instructional guidance in person,

inventory, etc.

Contact this candidate