Human Resources Customer Service

Colleen M. O'Connell

Box ***, Midlothian, VA **113 . abil9s@r.postjobfree.com 804-***-**** .

Professional Profile

Creative, successful professional with more than 15 years of experience in

operations, marketing, finance, revenue cycle management, human resources

and entrepreneurial pursuits; I am great to work with. Multi-site office

management (50-180 employees) "HANDS ON" experience in operations include:

accounting, bookkeeping, payroll, benefits/compliance, human resources,

coding, medical billing, marketing, facilities management, on-boarding,

development of policies and procedures and strategic planning.

A results-oriented achiever with an excellent track record for identifying

opportunities for accelerated growth; my strengths are diverse. I am an

enthusiastic, knowledge-hungry self-starter with significant exposure to

healthcare, finance, and customer care fields, eager to meet challenges and

quickly assimilate new business knowledge.

An effective, personable team player with unsurpassed interpersonal skills;

motivational management style and reputation for building and retaining

highly motivated team; I am also an energetic contributor with demonstrable

detail orientation and multi-tasking/organizational proficiency.

Professional Experience

Revenue cycle management of $6 - $18 million in annual revenue: reduced

aged accounts over 120+ days by 20-60%, increased revenue streams by 20-

75%, maintained net A/R collection at 110%, quarterly RVU & fee schedule

analysis, statistical reporting and budget development.

Accounting: Reduced annual budget costs by $575k and tax liabilities by

$220k, benchmarked data, and decreased overtime expenses to zero dollars.

Implementation of new technology reduced IT/communication costs by 40%.

Excellent fiscal management enabled growth opportunities. Proficient with

accounts payable, accounts receivable and payroll functions. I am

currently working with QuickBooks Pro.

Increased customer base by 10-15% through creative marketing; created and

polled satisfaction surveys, coordinated and developed newsletter

production, identified new opportunities and enhanced customer service.

Human Resources - Negotiated annual cost saving (30%) of employee health

benefit plans, performed wage and salary analysis yearly constructing

competitive salary structures, created rewards and recognition programs.

Proficient with HRIS functions.

Computer skills: Windows and Mac systems inclusive of Microsoft

applications.

Professional Employment History

Business Consultant/Entrepreneur - (Maryland, Northern VA, Richmond, VA)

Business Office Director - Commonwealth Primary Care, Inc. Richmond, VA

COO - Advanced Orthopaedic Centers, Richmond, VA Practice Manager - Foot &

Ankle Specialists, Richmond, VA Practice Manager- Comprehensive Pain

Management Center, Rockville, MD/Fairfax, VA Administrator - Center for

Physical Medicine & Pain Management, Falls Church, VA Administrator - The

Orthopaedic Center, Rockville, MD

Professional Education

University of Richmond, Robins School of Business - Richmond, VA

(2009-2010) - PMI (2007) - Mini MBA curriculum, SHRM PHR/SPHR curriculum

Trinity College - Washington, DC (1998 - 2000) - BS Business, candidate

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