Project Manager Customer Service

DEBORAH FINN

*** **** ****** . **********, ** ***38

916-***-**** . ***********@*********.***

ADMINISTRATIVE ASSISTANT . OFFICE SUPPORT . RECEPTIONIST

SUMMARY OF QUALIFICATIONS:

. Over 15 years experience in customer service, front and back office

operations, inventory control, transcription, event planning,

marketing and development, staff training and supervision

. Enthusiastic, personable and professional

. Strong communication and organizational skills

SKILLS SUMMARY AND EXPERIENCE:

Customer Service

. Greet and acknowledge customers in a warm and friendly manner

. Answer multi-line phones personably and professionally

. Address and positively resolve all customer situations including

complaints

Office Skills

. Proficient in Microsoft Office XP, Outlook, Word, Excel, Power Point,

Constant Contact

. General knowledge in various database programs and business machine

equipment

. Making travel arrangements and appointment scheduling

. Type 60+ wpm

Management/Project Management

. Effectively lead a team of healthcare professionals providing

motivation, guidance, training and delivering highly valued business

solutions through process improvement studies to healthcare

organizations

. Project Manager responsible for supervision of three full time

professionals and twenty five temporary employees

. Managed all aspects of 20 concurrent direct mail projects for a large

financial corporation

. Managed charitable campaign for fifty-seven (57) federal agencies in

Sacramento region

. Trained Employee Campaign Coordinators ensuring compliance with

federal regulations

. Implemented revised project management procedures through outsourcing

mail handling tasks reducing company overhead by 13%

. Coordinated meetings between the California State Senate, Assembly and

law firm clients on impending legislation

. Maintained sensitive and confidential client files

Sales and Marketing

. Directed membership growth and retention. Grew membership from 1300 to

over 1500 in one year representing revenue growth over $160,000

. Provided excellent client service resulting in increased contracts

which subsequently doubled in-house sales in a 15 month period from

$500,000 to over $1,100,000 with only a 5% increase in associated

costs

. Supervised 50 managed healthcare accounts, responsible for

implementation of strategic goals for developing account growth and

acquiring new managed accounts

Deborah Finn

Page 2

916-***-****

***********@*********.***

EMPLOYMENT HISTORY:

Membership/Events Coordinator

. Sacramento Regional Builders Exchange

. California Professional Association of Specialty Contractors (CALPASC)

Administrative Assistant

. Wilke, Fleury, Hoffelt, Gould & Birney, LLP

Manager/ Project Manager

. Michael's Arts & Crafts

. AdMail West

. Direct Marketing Partners

Account Executive

. United Way Combined Federal Campaign

. Professional Exhibits & Graphics

. Standard Register

EDUCATION . TRAINING . COMMUNITY. PROFESSIONAL AFFILIATIONS:

. American River Community College/General Business Courses

. Certifications: Understanding the Legislative Process, Ethics in

Lobbying

. Founder of Artistic Staging and Redesign

. Co-Founder of Tenacious Women's Networking Group

. Member of Sacramento Women's Council of Realtors (WCR)

. Member of National Association of Professional Women (NAPW)

. Member of Arden Arcade Chapter of Successful Thinkers

. Standard Register's 5 sales course completion certificates

o Sales Achievement Awards: $5,000,000 & $1,000,000

. March of Dimes, Make-A-Wish, Saddle Pals, National Council of

International Visitors (NCIV)

Professional references and salary history available upon request

Contact this candidate