Customer Service Quality Control
Resume:
Barbara A. Wiles
Pittsburgh, PA 15236
EXPERIENCE
*/**** - */**** ********** fka ChoicePoint Pittsburgh, PA
Customer Service Advanced
Ordered background checks for Individuals / Businesses.
Processed Merged Credit Reports, Comprehensive Business Reports, Criminal Reports, Property
Reports and Judgment lien information.
Reviewed reports for completeness and accuracy before delivering reports to the customer.
Assisted Customers with records related questions.
Provided training for new employees.
4/2000 – 10/2005 First American Equity Loan Services Pittsburgh, PA
Senior Quality Control Agent
Insured validity of title vesting, assessment, recording figures, taxes, legal description, mortgage
and judgment lien information.
Provided training for new employees on job functions and use of company computer system and
software.
Reviewed reports for completeness and accuracy, while correcting errors and electronically
delivering completed reports to clients; regularly surpassed company quotas while maintaining
minimal errors.
Retrieved property information from abstractors and online sources, such as DataTree, Win2Data,
LexisNexis, and County website.
8/98 – 11/99 Waste Management Ft. Walton Beach, FL
Customer Service/Receptionist
Established service for new residential customers.
Processed/posted all credit card payments to customer billing.
Responsible for all daily cash transactions; assisted with accounts payable/receivable duties;
processed drivers dispatch productivity sheets.
Managed multi-phone line activity and verified and processed all employee time cards.
1/98 – 8/98 Abbott Resorts Destin, FL
Customer Service/Reservationist
Co-ordinated lodging reservations for customers.
Acted as liaison between Management Company, condo owners and guests.
Managed flow of multi-system phone lines; assisted with marketing through mass mailing
advertising; aided in accurate accounting records for condominium owners.
SKILLS
Microsoft Word
Typing – 65 w.p.m.
Contact this candidate