Customer Service Manager
Resume:
Jim R Moffett
abil8o@r.postjobfree.com
QUALIFICATIONS:
. Excellent communication and interpersonal skills
. Dependable and trustworthy
. Superior driving skills and safety record
. Excellent organizational and customer service skills
. Effective employment style, including management experience that
promotes
mutual respect and trust in a team environment
PROFESSIONAL EXPERIENCE
GOODWILL INDUSTRIES, BIG BEND INC. Jan. 2009- Nov.
2009
Tallahassee Florida
TRANSPORTATION/WAREHOUSE SUPERVISOR
. Supervised 15 employees, including truck drivers and warehouse
personnel
. Scheduling of personnel for the Transportation/Warehouse Department
. Maintained company policies for the Transportation/Warehouse
Department
. Conducted employee evaluations for the Transportation/Warehouse
Department
. Assisted drivers with loading/unloading of trucks
. Assisted with deliveries to stores in the region, occasionally
going out of town with the tractor trailer as needed
. Maintained inventory of goods in the warehouse and reported to the
V.P. of Transportation
. Dispatched drivers to/from store locations and home pick ups
. Superior Customer Service Skills
BARR-NUNN TRANSPORTATION Feb. 2008- Nov. 2008
Grainger Iowa
OTR COMPANY DRIVER
. Record of consistent on-time delivery of loads to consignees, while
providing excellent customer service skills
. Maintained a high rate of customer satisfaction
. Highly skilled in defensive driving
. Maintained a Superior Safety & Log Record
. Proficient in the operation of the Qualcomm Communication System,
trip planning, etc.
ALABAMA MOTOR EXPRESS (AMX) Sept. 2007- Feb. 2008
Ashford, Alabama
OTR COMPANY DRIVER
. Record of consistent on-time delivery of loads to consignees, while
providing excellent customer service skills
. Maintained a high rate of customer satisfaction
. Highly skilled in defensive driving
. Maintained a Superior Safety & Log Record
. Proficient in the operation of the Qualcomm Communication System,
trip planning, etc.
WERNER ENTERPRISES Mar. 2001 - Sept.
2007
Omaha, Nebraska
OTR COMPANY DRIVER & DRIVER TRAINER
. Record of consistent on-time delivery of loads to consignees, while
providing excellent customer service skills
. Maintained a high rate of customer satisfaction
. Highly skilled in defensive driving
. Driven in excess of 250,000 accident free miles
. Maintained a Superior Safety & Log Record
. Provided training to new drivers within the company, including but
not limited to company policies, proper operation of truck &
equipment, operation of Qualcomm System, trip planning, etc.
. Proficient in the operation of the Qualcomm Paperless Log
Communication System
CAPITAL LANES BOWLING CENTER May 1999 - Nov. 2000
Tallahassee, Florida
BOWLING CENTER MANAGER
. Responsible for full operation of a 40 Lane Bowling Center,
including Lounge, Snack Bar and Pro Shop
. Hiring, firing and scheduling of personnel, including performance
reviews and any disciplinary actions necessary
. Met with and kept in close contact with Presidents and Secretaries
of all Leagues, which as a result showed a 50% increase in
participation
. Some work on AMF 82-70 machines, including but not limited to pin
jams, sweeps, respotting of pins and minor electrical problems
. Acted as temporary Regional Manager for a few months overseeing
four (4) Bowling Centers
. Superior Customer Service Skills
STADIUM TEN PIN Feb. 1998 - Apr.
1999
Manchester, New Hampshire (Part-
time)
CONTROL DESK CLERK
. Complete night shift Front Desk Operation
. Some managerial duties in the absence of management
. Closing and making sure the building was secure
. Superior Customer Service skills
TERMINIX INTERNATIONAL Apr. 1998 - Apr.
1999
Salem, New Hampshire
HOME INSPECTOR
. Inspected for termites and other pests
. Performed private home inspections
. Provided inspections to Real Estate firms, both Pre and Post sales
. Counseled clients regarding available treatment options
NORTHEAST ARCHIVES Dec. 1996 -
Mar. 1998
Methuen, Massachusetts
SERVICE MANAGER
. Collected old x-rays and medical records from Hospitals and Medical
Labs for storage
. Performed job cost estimates
. Responsible for making schedules and supervising 7 men and 2 trucks
. Superior customer service skills with hospitals and other medical
establishments
ARAMARK SERVICES INC Aug. 1991 - Nov.
1996
Lawrence, Massachusetts
INSTALLATION COORDINATOR MANAGER/SERVICE MANAGER
. Responsible for installation of new accounts, installation of
lockers and uniforms, handling customer inquiries
. Supervised 5 Route Drivers and managed the MA, NH & VT district
. Developed excellence in Sales Training Course
LOUDON POLICE DEPARTMENT 1987 - 1990
Loudon, New Hampshire
POLICE SERGEANT
. Required extensive knowledge in crime detection, investigations
including but not limited to Sexual Assault, Juvenile Law, Police
Administration and Public Relations
. Responsible for providing conscientious law enforcement aimed at
Public trust, confidence and satisfaction
. Responsible for scheduling shifts, staff training, reviewing
reports
FRANKLIN POLICE DEPARTMENT 1986 - 1987
Franklin, New Hampshire
. Responsible for preliminary investigation of major crimes including
but not limited to acts of rape, child molestation, suicide,
domestic violence
NH DEPARTMENT OF CORRECTIONS 1985 - 1986
Concord, New Hampshire
. Responsible for Criminal Investigation Unit which included
investigation of crimes by inmates
EDUCATION:
NH Police Academy, Concord, New Hampshire 1987
NH Certified Police Officer
Somerville Police Academy, Somerville MA
1981
MA Certified Police Officer
Northeastern University, Boston, Massachusetts
1977
Criminal Justice Course Studies
CONTINUING EDUCATION:
. Various Management Seminars 1992 - 1998
. Sexual Assault Seminar 1989
. Qualification P.R. 24 1987
. Officer Survival School 1987
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