Customer Service High School

EMPLOYMENT GOAL

To obtain a challenging position within a progressive company or

organization that offers a high level of challenge, responsibility, and the

opportunity for continued career growth.

SUMMARY OF QUALIFICATION

. Supervised and trained over 20 employees for about nine months.

. Consistently provided superior customer service.

. Self-starter with ability to multitask and work well individually or

with a team.

. Excellent interpersonal and communication skills

. Enthusiastic, reliable and compassionate individual who works above

and beyond company expectations.

WORK EXPERINCE

Professional Contract Services Inc. - Colorado Springs, CO

2007 - Present

Housekeeper

. Provide housekeeping services to numerous medical clinics and

administrative areas at Evans Army Community Hospital at Fort

Carson.

. Utilize infection control principles to handle contaminated waste

and biological hazards.

. Assess cleaning needs and execute tasks such as vacuuming, carpet

cleaning, dusting, and mopping

. Use appropriate chemicals and tools to perform required services.

. Ensure that cleaning substances used are contained in the Material

Safety Data Sheet reference book.

. Practice superior customer services principles when interacting

with both professional and administrative personnel in the

hospital.

. Worked as crew leader for about three months on third shift and

multiple times on first shift for about six months.

Broadmoor Hotel - Colorado Springs, CO 2006

- 2007

Houseman

. Served as houseman in a Five Star/Five Diamond hotel.

. Performed routine housekeeping functions to maintain hotel rooms at

exceptional levels.

. Cleaned approximately thirty rooms/suites in an average day.

. Adhered to great customer service principles to ensure guests felt

they were receiving Five Star service.

. Responded to customer/ hotel guest requests for additional or

special items and delivered items to the guests' rooms in a timely

manner.

. Received numerous compliments on friendly, customer-orientated

attitude.

Mesa Ridge High School - Colorado Springs, CO

2005 - 2007

Kitchen Aid

. Assisted kitchen staff with preparing food, cleaning dishes, and

stocking.

. Prepared salads and served food on plates.

. Stocked sodas in coolers and chips on shelves.

. Assisted as cashier during lunch.

. Abided to health safety expectations by wearing hair nets and

gloves.

EDUCATION

Pikes Peak Community College - Colorado Springs, CO

2008 - Present

Currently attending

Mesa Ridge High School - Colorado Springs, CO

2007

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