Medical High School

Susana Whisenant

**** ******* ** **

Los Lunas, New Mexico 87031

******@*****.***

QUALIFICATIONS SUMMARY

A highly talented Executive Bilingual Secretary and Medical Interpreter

with extensive experience in Medical Environment and International

Companies. Accomplishments include giving assistance to patients, providers

and the public. Performing a wide variety of office activities for

hospitals, national and international companies. Demonstrated excellent

competency in the ability to care for customers and patients across the age

continuum.

PROFESSIONAL EXPERIENCE

More than 20 years experience as Bilingual Secretary and 5 years as Medical

Interpreter/Secretary.

Admission of patients, filling database containing demographics and

insurance information, as well as establish method of payment, Medicaid,

Insurance company, L&I or self pay.

Discharge patients, making sure all the corresponding documents have been

delivered and clearly explained in the language of the patient.

Completed health care forms, Medicaid applications, L&I forms, or any other

health care facility or clinic paperwork as needed.

Schedule follows up appointments and referrals as well as maintaining

inventory of supplies for the department.

Perform independent problem solving, decision making in a logical and

deliberated way according to legal and ethical guidelines.

Retrieves information from computer's files or paper files providing with

this all the necessary information about a patient clinical history.

Answer phones, giving solution to patients, and family complaints, or

channeled inquiries to appropriate staff person in charge. Take detail and

accurate messages providing the information to the corresponding party.

Extensive background with computers, scheduling, telephone, fax, copy

machines, filing, referrals and cancellation or no shows.

Clear knowledge of the activities within the different departments of a

hospital or clinic, as Admitting, ER, Triage, Before Surgery Unit, OB, MED

SURG, ICU, Medical Records, Ultrasound, MRI, CT, Radiology, OR.

Profound ability to express thoughts clearly and concisely in both

languages and intimate familiarity with medical terminology when talking

with doctors and nurses.

Attend meetings.

PROFESSIONAL EXPERIENCE

SAMARITAN HOSPITAL, Moses Lake, Washington. 2001 - 2006

Medical Spanish Interpreter

Provided accurate and effective communication between medical staff and

patients.

Explained in detail medications and special instructions for the patient's

follow up care as well as translations of prescriptions and writing of

instructions.

Filled admitting papers, database, discharge papers, and results of tests,

procedures and treatments.

Exercised professional judgment in decision-making practicing according to

legal and ethical guidelines.

Previous jobs experience as Bilingual Secretary, Mexico City. Mexico.

1972-1999

Read and screened incoming correspondence and reports; made preliminary

assessment of the importance of materials and organized documents; handled

some matters personally and forward appropriate materials to the executive

and staff.

Received and screened incoming calls and visitors, determined which are

priority matters, and alert the executive accordingly.

Instrumental in the preparation of senior level management's meetings

ensured all paperwork was correct. Take shorthand in both languages.

Prepared agenda and collected materials for meetings, speeches, and

conferences; took minutes and kept records of proceedings as required.

Interacted with the CEO of Texaco in bilingual negotiations with customers

resulting in a 20% increase in sales volumes during my five-year employment

with Texaco.

Established and maintained various filing and records management systems.

Made domestic and foreign travel arrangements, prepared itineraries,

prepared and compiled travel vouchers, maintained all travel records.

Other Experience

Escuela Mexicana Americana, Mexico City, Mexico.

First and Second grades of Primary.

Escuela Comercial y Bancaria Nunez Revilla. Mexico City, Mexico.

Teacher for Secondary grades. English Correspondence and Style.

Escuela Comercial y Bancaria Nunez Revilla. Mexico City, Mexico.

Teacher for Secondary grades. English and Spanish Shorthand.

EDUCATION

High School

Cultural Courses High School

Mexico City

4 years College Graduate as

Bilingual Secretary

Cultural Courses College, Mexico City.

Certified Medical English-Spanish Interpreter. DSHS State of Washington.

Certificate No. MC6068

Methodology for Structural Teaching. Seminar. Mexico City.

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