Customer Service Project

TIMOTHY ENALLS

**** ******** ***** #** ~ Anniston, Alabama 36207

256-***-**** ***.******@*****.***

SUMMARY

Detail-oriented and motivated professional valued for ability to multi-

task and work cross-functionally in fast-paced environments. Exceptional

Excel skills; highly proficient with MS Project, Access, PowerPoint,

Visio, Oracle, Lotus Notes, and Management Information Systems. Member,

Project Management Institute. Strengths include:

. Problem Analysis/Resolution

. Project Management

. Task Prioritization

. Cross-Functional Coordination

. Administrative Documentation

. Customer Service

EXPERIENCE

GENERAL DYNAMICS LAND SYSTEMS, Anniston, Alabama 2008 - Present

Materials Representative, Stryker Reset Contract (2009-Present)

. Manage order fulfillment process for $2 million replacement kits on 385

armored combat vehicles, with up to 250 parts each, for $55.2+ million

repair and overhaul contracts.

. Direct actions of 2 material handlers in 350,000-square foot warehouse;

provide on-the-spot coaching and formal performance evaluations.

. Ensure compliance with complex maintenance contract for 70 vehicles

valued at $3 million each.

. Track all inventory parts, shipments, serial numbers, and engineering

change orders via Excel, Oracle, and Management Information System (MIS)

software.

. Accurately maintain administrative forms, documents, and files.

. Led project to ship over 2,000 parts worth over $3 million to Auburn,

Washington warehouse: documented all nomenclature numbers, established

labeling process, and defined project tasks; coordinated efforts of 7

material handlers; completed project in 14 days.

MRAP Spares Contract (2008-2009)

. Inspected 354 spare part kit shipments to ensure proper quantity,

packaging, inventory sheets, and dimension specifications for $47.2

million contract; immediately corrected deficiencies.

. Worked collaborative with Defense Contract Management Agency (DCMA)

representatives to complete routine audits.

. Utilized Oracle and Excel to track shipment, audit dates, and part

requirements.

. Managed entire Transportation Control Number process for overseas cargo

shipments: prepared labels according to contract requirements and

disbursed to Materials Representatives; created Excel spreadsheet to track

shipment dates.

. Audited serial numbers on 300 axles in less than week to comply with

legal requirements.

DELTACOM, INC., Oxford, Alabama 2006 - 2008

Maintenance Technician

. Resolved various telecommunications problems, including router

configurations, email malfunctions, phone line repairs, and modem

replacements, for business customers.

. Responded to telephone inquiries for up to 30 customers daily and

dispatched technicians for on-site service calls as needed.

. Trained 2 team members to troubleshoot and resolve DSL internet issues.

. Led team to decrease work tickets 30% below other teams; earned

commendation from managers.

EDUCATION

JACKSONVILLE STATE UNIVERSITY, Jacksonville, Alabama

Bachelor of Science, Information Management/E-Commerce, 2005

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