Manager Sales

AMANDA SENITA

**** ****** ****, ******, **** **017

614-***-**** M ( 614-***-**** ( ************@*****.***

SUMMARY

Senior Customer Client professional with over 10 years experience and

responsible for acting as a representative for the Office of the Chairman

at a Berkshire Hathaway company. Maintained a relationship with senior

level clients and successful in resolving their questions/concerns.

Excellent communication and writing skills to support strong relationships

with internal and external customers. Broad and deep understanding of key

business processes, supporting technologies and service expectations.

Problem solving and analytical skills with the ability to work under a high

case load.

PROFESSIONAL EXPERIENCE

NetJets, Inc., Columbus, Ohio 2000 to 2009

A Berkshire Hathaway company, NetJets is the worldwide leader in private

aviation. NetJets created the concept of fractional jet ownership giving

individuals and businesses all the benefits of whole aircraft ownership and

more at a fraction of the cost.

SENIOR OWNER ADVOCATE (2002 - 2009)

. Handled follow-up on all surveys answered by the senior level Clients and

their representatives. Follow-up consisted of phone conversations,

letters or both. Researched and created solutions to all service

discrepancies.

. Called and discussed all contents in welcome packet. Personal one on one

call to discuss the entire program with the Client or their

representatives to enhance the program experience.

. Confirmed resolution was successful after service solution was in place

by placing a 3 month follow-up call to the Clients.

. Contacted Clients to confirm their expectations were being met. These

Clients were ones who had not completed a survey or reached out to the

company previously.

. Managed all letters, emails and telephone calls placed to various

departments from Clients. Researched, tracked and answered all

communication written to our Chairman.

. Created personalized reports at the request of Clients.

MANAGER, OWNERSHIP EXPERIENCE DEPARTMENT (2005 - 2007)

. Managed and motivated a team of senior customer professionals.

. Decisive team leader with experience recruiting and hiring. Developed

talent and creating effective training program.

. Persuasive communicator with well developed presentation skills. Able to

develop productive relationships with colleagues, clients and staff at

all levels.

GUEST SERVICES REPRESENTATIVE MANAGER (2000 - 2002)

. Responsible for managing, stocking and tracking sales for company store.

. Facilitated comprehensive tours for our senior clients which included a

presentation and luncheon to enhance the confidence of the product.

. Managed and entered all information pertaining to our clients in the

company database.

American Eagle, Columbus, Ohio 1999-2000

ASSISTANT MANAGER

. Managed a team of sales professionals to provide a high sales performance

for the store.

. Responsible for creating team work schedules.

EDUCATION

The Ohio State University, Columbus, Ohio

Bachelor of Science in Human Ecology with a major in Fashion Merchandising

TECHNICAL SKILLS

. Microsoft Word

. Microsoft Access

. Microsoft Outlook

. Internet

. Microsoft Excel

. Microsoft PowerPoint

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