Customer Service Administrative Assistant

Diane Cuc

Santee, CA *****

abil4s@r.postjobfree.com

EMPLOYMENT HISTORY

SHELBY KENNEDY FOUNDATION 5/2008 – 1/2010

The Shelby Kennedy Foundation is a new ministry that began as only a concept. As the third

employee hired, after the Executive Director and the Executive Assistant, I played a key role in

the development of what the National Bible Bee would look like and how it would be

implemented. My job responsibilities covered a broad spectrum given our very small staff and

the many tasks that needed to be completed, from brainstorming ideas to the realization of the

first National Bible Bee held in Washington D.C. in November, 2009.

Senior Event Planner / Senior Customer Service Representative

Assisted in the writing and content of the Local Bible Bee Procedure Manual

Assisted in the writing and content of the Bee-liever’s Handbook and Study Guide

Input and recommendations regarding the ‘user-friendly’ properties of the new website

Input and recommendations regarding the Bible Bee logo and tag-line

Qualify constituents as Chairmen for local Bible Bees (340 locations)

Provide qualifying Chairmen all the information necessary to hold a local Bible Bee

Management of the website Google map in posting all necessary information for each

registered Local Bible Bee

Updating Local Bible Bee count and Registered Contestant count on the website

Consistent communication between Bible Bee Headquarters and each local Bible Bee

Chairman, providing updates, clarifications, corrections, and changes as needed

Assisted in the response to FAQ’s and Forum questions on the website

Phones / Continuous Customer Care (both local chairmen and contestants)

Email Correspondence; responsible for all replies to inquiries sent to the ‘info’ address

Written Correspondence and Mailings

Database Management

Identify and track the receipt of all documents requiring signature in agreement to terms

Follow up with each local committee ensuring that appropriate documentation has been

received

Coordination of volunteers for special projects

Arrange for and supervise temporary staff as needed

On-site national contest registration coordination and management, from the check in

process through the receipt of all necessary information and documentation identifying

each contestant as a qualifying finalist

Diane Cuc

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INSTITUTE FOR CREATION RESEARCH 10/2004 – 4/2008

Providing administrative support and customer service to both the Event Planning Department

and the Radio Department, ensuring that the needs of each event, host, radio station, and

listener have been met.

Broadcast Representative 6/2007 – 4/2008

Respond to emails, phone calls, and letters from listeners.

Assist listeners / radio stations with special requests for program broadcast.

Oversee replication of CD radio program.

Frequent communication with replicator.

Administrate mass mailing of broadcast CDs to Christian radio stations worldwide.

Update / maintain database of Christian radio stations, including mailing lists.

Update / maintain website radio log.

Process radio station request for changes and CD returns.

Coordinate special giveaways, promotions, demo/presentation packets

Transcription of radio interviews with scientists and ICR speakers.

Event Planner 10/2004 – 6/2007

Respond to emails, phone calls, and letters from event hosts.

Ascertain commitment level of inquiries and qualify event.

Frequent communication with event host and event volunteers.

Coordinate and secure event venue.

Coordinate and book ICR speakers.

Coordinate all travel and accommodation requirements for ICR speakers.

Prepare book order and coordinate the delivery and return of materials.

Prepare billing statement for event host for reimbursable costs.

Collect and process all book sales monies, love offerings, and travel reimbursement.

Follow up and send thank you letters to completed event hosts.

Update and maintain current database of event venues.

Update website event calendar.

Provide information packets to donors and supporters of ICR.

Update speaker biographical page and lecture summaries.

Diane

Cuc

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3

EMPLOYMENT HISTORY (con’t)

ADECCO EMPLOYMENT SERVICES 1998 – 9/2004

Office Manager 1999 – 9/2004

Office Supervisor 1998 – 1999

TAD Resources International, Inc. 1994 – 1998

(Purchased by Adecco in 1998)

Personnel Recruiter 1996 – 1998

Administrative Assistant / Payroll Processor 1994 – 1996

Managerial / Administrative / Customer Service responsibilities critical in the day to day

operation of a successful staffing office

Create letters of recommendation, verification of employment

Weekly, monthly, and quarterly audits

Database maintenance, entering and updating information as necessary

Reception of high volume phones–10 lines, 7 extensions; greet and direct visitors

Process weekly payroll for 200+ employees

Manage all payroll issues: adjustments, bonuses, vacation and holiday pay, etc.

Collection on accounts 31 – 150+ days past due

Interviewing / recruiting / counseling

Complete daily tasks that are time sensitive and on deadline

Train payroll personnel and office supervisors

Client site safety visits / evaluations

Develop policies and procedures, client specific

Effective communication skills

Responsible for staffing and managing 3 client sites that employed temporary associates

numbering between 15 and 130 people. This responsibility included hiring, counseling,

terminating, twice weekly visits, all payroll processing, benefits management for each

associate, drug and background screening, congratulatory acknowledgements, recognition

programs, enforcing client specific policies and procedures, and offering my availability at a

moment’s notice to the customer, as needed.

Diane Cuc

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SKILLS

MS Word Data Entry

MS Excel Typing: 56wpm

MS Access (data entry into existing data base) Raiser’s Edge Database

Outlook Internet Explorer

EDUCATION

Central Michigan University

Major: Home Economics

Major: IET – Industrial Education and Technology

Degree: BAA 1984

TRAINING

Shelby Kennedy Foundation

Blackbaud Raiser’s Edge - Database Program

MS Word

MS Excel

Institute for Creation Research

Creationist Worldview – Online Certification Course – currently enrolled.

Adecco Employment Services

Worker's Compensation / Safety on the Job

Customer Service

Workplace Harassment

References and Letter of Recommendation available upon request

Contact this candidate