Customer Service Medical
Resume:
BENEDICTO S. AZCUETA
Bayside, WI 53217
Home: 414-***-****
Cell: 414-***-****
abil4i@r.postjobfree.com
Broad background with more than 25 years experience in administrative and
legal documentations in the Philippines; had high tech training and
experience in various private and government working websites such as (a.)
OPERA computer system (hotel industry), (b.) CARES system - State of
Maryland eligibility system that verifies and determines the grant of
federal and state welfare benefits (c.) and IDX/CERNER web frameworks -
Aurora Health Care (Wisconsin) Microsoft internet explorers that determine
coordinated healthcare management. Excellent team worker with clean track
record.
SUMMARY OF QUALIFICATIONS:
. Diversified working experience;
. Very organized, works under limited supervision and delivers punctually
all assigned tasks;
. Uncomplaining, dependable, multi-task oriented and excellent team
worker;
. Well developed skills in verbal/written communications;
. Excellent customer service;
. Experienced in investigations, evidence gatherings and hearing;
. Experienced in Microsoft Word, MSN and/or e-mail and Internet, with
knowledge in the use of spread-sheet,
database, power point and excel;
. Sufficient knowledge in various private and government working websites;
. Bilingual - advanced oral and in writing, English and Tagalog.
WORK EXPERIENCE:
Customer Service Representative
Aurora Health Care (Midtown)
5818 W. Capitol Drive, Milwaukee, WI 53216
Period of Employment - 15 February 2010 - Current
Aurora Health Care is the biggest non-profit healthcare institution entire
State of Wisconsin with 15 huge hospitals (that includes St. Luke's Medical
Center and Mt. Sinai). Assigned to manage solely the Medical Records of
Aurora-Midtown that has 17,000 medical charts and used to be handled by
four (4) staffs, successfully labeled and put to order everything inside
the Medical Records Room; repaired all torn medical charts; successfully
implemented a systemized flow of medical charts; promptly readies all daily
medical charts for the convenience of the providers (doctors) and medical
assistants; successfully serves patients by delivering immediately all
requests for medical prescriptions and refills to the providers; in
compliance with the goal of Aurora to go paperless, currently the only
person scanning and updating in CERNER all medical information of all
patients; immediately attends to all requests for medical information
including retrievals of immunization records from Wisconsin Immunization
Registry; on call anytime to work at the front desks in admitting and
scheduling patients, receiving co-pays and simply providing excellent
customer service.
Income Maintenance Specialist
Baltimore City Department Social Services
Southwest Family Investment Center (D.O. 345)
1223 West Pratt Street, Baltimore, MD 21223
Period of Employment: 15 October 2008 - 30 September 2009
Successfully and promptly verified, determined and processed the daily and
massive applications for food stamps, medical assistance, emergency cash
assistance and temporary disability assistance program of all residents at
Baltimore City-Southwest Area that had last names under U, V, W, X, Y and
Z. The volume of applicants was magnanimous and the grant of benefits
involved thousands of dollars in federal and state funds. Skilled and
experienced in the use of State of Maryland Clients' Automated Resources &
Eligibility System (CARES), Access to Automated Benefits (MABS),
Verification Exchange System (SVES) and Data Exchange (SDX). Attained one
of the highest score during the Maryland's Medical Assistance Program
Training's final exams.
Front Desk Agent
Mt. Washington Conference Center (ARAMARK)
5801 Smith Avenue, Suite 1100
Baltimore, Maryland 21209
Period of Employment: 03 April - 14 October 2008
Succeeded as Front Desk Agent and was given five (5) stars over all the
more experienced and senior staff for going out of his way in serving the
needs of the guests. It was the guests themselves who evaluated him. In 30
days, was able to master the difficult OPERA Computer System, an innovation
in the operation for all hotels in the United States.
Head, Legal & Personnel Department
Compa ia de Filipinas (CDF)
900 Romualdez Street, Paco, Manila 1007, Philippines
Period of Employment: October 1994 - October 2007
Provided thousands of dollars in administrative savings when he monitored
and handled all its civil, criminal, corporate, labor and insurance cases.
Prior to his employment, the company used to secure expensive external
counsels to handle these cases. Singly prepared with dispatch all
documentations needed such as contracts, memoranda, agreements, notices,
affidavits, lease, sales, special powers of attorney, assignments, position
papers, claims, stock transfers, etc. Promptly did all the typing, sorting,
faxing, photocopying, e-mailing and even phone answering. Experienced in
Microsoft Word, MSN and/or e-mail and Internet, with knowledge in the use
of spread-sheet, database, power point and excel. First Filipino personnel
head to go to Spain and Paris when the company unloaded its multi-thousand
dollars stockholdings in Philippine Bobbin Corporation (PBC), a French
company.
Corporate Secretary
Philippine Bobbin Corporation (PBC)
Cavite Export Processing Zone, Rosario, Cavite 4106, Philippines
Manila Tobacco Trading, Inc. (MTTI)
La Union Ventures Inc. (LUVI)
900 Romualdez Street, Paco, Manila 1007, Philippines
Period of Employment: October 1994 - October 2007
For 14 years, accurately recorded and attended without a single absent all
their stockholders and board meetings; personally handled with success all
their amendments of Articles of Incorporation and By Laws; and competently
reviewed and notarized all their corporate documentations.
Member Philippine Bar
November 1980, passed one of the hardest Philippine bar exams. Only 16%
successfully passed the nationwide exam. Since 04 May 1981, mastered the
preparation of all types of court pleadings such as complaint, answer,
counterclaim, reply, third party complaint and/or answer, motions,
petitions, appeals and briefs. Handled civil, criminal, corporate and labor
proceedings. Appeared from the lowest Philippine Metropolitan Trial Court
up to the Supreme Court. Well organized, met all deadlines and won almost
all legal cases assigned.
Philippine Notary Public
A notary public in the Philippines must be a lawyer in good standing and
unblemished from any charges. Since 1986, skilled in preparing all types of
private documents such as affidavits, special powers of attorney, sales,
donations, lease, assignments, position papers, claims and other
agreements.
EDUCATION:
? Master of Laws (without thesis)
University of Santo Tomas, Manila, Philippines
? Bachelor of Laws
San Beda College, Manila, Philippines
? Bachelor of Arts in Political Science
Ateneo de Manila University, Quezon City, Philippines
TECHNOLOGY COMPETENCIES:
. PC Windows 2007, all basic software including internet, presentation, e-
mail and research program;
. State of Maryland Clients' Automated Resources & Eligibility System
(CARES) - verifies applicants' eligibility for medical assistance, food
stamps, temporary disability assistance, emergency assistance, and
temporary cash assistance;.
. State of Maryland Access to Automated Benefits (MABS) - verifies
employment, wages and unemployment insurance benefits;
. State of Maryland Verification Exchange System (SVES) - verifies Social
Security Benefits such as SSA pension, Social Security Disability Income
(SSDI), Supplemental Security Income (SSI), Medicare deductions;
. State of Maryland Data Exchange (SDX) - determination of Medicare
coverage/history;
. Aurora Health Care (Wisconsin) IDX and CERNER web frameworks; and
. State of Wisconsin Immunization Registry.
TRAININGS:
. Clients' Automated Resource & Eligibility System (CARES) Basic Training.
January 5-9, 2009;
. Food Stamp Program Training. January 14-30, 2009;
. Temporary Disability Assistance Program (TDAP) Training. February 18-19,
2009;
. Maryland Medical Assistance Program Training. April 6-29, 2009;
. Aurora Health Care IDX/CERNER advanced web trainings. February 15-26,
2010.
REFERENCES:
Available upon request.
Contact this candidate