Customer Service Administrative Assistant

CATHERINE MARIE WASH

*** ******* ****** ***. *** Roxbury, Massachusetts 02119

857-***-**** *******@*******.***

OBJECTIVE:

• A responsible and challenging position that will utilize my education and background, expand my knowledge, and offer

opportunities for personal and professional growth.

SUMMARY OF QUALIFICATIONS

• Strongly motivated to succeed; enthusiastic and committed to personal and professional excellence. Organized, efficient, and

precise with strong communication and liaison skills. Noticed for the ability to diffuse and reverse potentially volatile

situations utilizing well-developed conflict resolution and interpersonal skills. Acute attention to details and strong follow

through. Decisive and direct, yet flexible in responding to constantly changing assignments. Able to work under pressure in

fast-paced, time sensitive environments. High initiative with strong self-management skills. PC proficiency in MS applications,

and Internet. Proficient in Spanish.

EDUCATION

Bachelor of Science Degree May 2009

Suffolk University Boston, Massachusetts

EXPERIENCE

Customer Service Agent March 2010- Present

Massachusetts Bay Transportation Authority Boston, Massachusetts

• Assists in the delivery of efficient and high quality customer service and safety at MBTA stations. Maintains a presence at

strategic areas of the station, such as automated fare collection areas and platforms. Anticipates customer needs; provides

advice and assistance as necessary; and acknowledges and responds to the individual circumstances of customers, through

face-to-face communication.

Financial Operations Clerk/ Tax Specialist July 2009- March 2010

Public Partnerships LLC (Temp) Chelsea, Massachusetts

• Processed payroll and accounts payable transactions. Maintained agent of Employer documentation. Performed support ticket

transaction resolution tasks. Assisted in production of regular tax & insurance filings. Maintained adequate

records/documentation for audit and internal control purposes. Specialized in the registration of hundreds of Employers

through the IRS, the Commonwealth of Virginia and the Virginia Department of Taxation.

Administrative Assistant August 2008- December 2008

ABCD Boston, Massachusetts

• Provided administrative support, outreach and stabilization to all Boston area Head Start locations. Reported to the Director of

Outreach & Policy of Head Start. Attended weekly meetings providing clarity and support to other agencies. Provided clerical

support to key asset Head Start locations as needed. Created & sent faxes daily, followed up on pre-registered clients.

Organized and inventoried Head Start materials. Visited locations and participated in fundraisers or planned events. Notified

Director of any conflicting issues and or concerns. Assisted in the recruitment of interns to globalize Head Start.

Worksite Coordinator May 2008-August 2008

• Provided administrative support to SummerWorks program. Responsible for 12 neighborhood locations and managed over 200

worksites throughout the Boston area. Provided assistance in assuring accurate payroll, verified core requirements of program

were being met by each worksite. Organized and led numerous worksite orientations. Visited neighborhoods on a weekly basis

provided support and guidance. Rectified any issues with payroll, placements, work conduct and worksite protocol. Created

spreadsheets logged general worksite information, number of placements and ID numbers. Efficiently filed all worksite

documents.

Supervisor/ Command Center Operator December 2006- May 2007

Securitas Cambridge, Massachusetts

• Provided off hours support to a well known pharmaceutical company. Monitored critical alarms & provided support for all

alerts. Monitored multi-camera systems and made sure all equipment was properly functioning. Created daily reports for all

guards’ activities as well as alarms that trigger during shift. Provided client with exceptional, prompt service portraying the

Securitas code. Notified management of any internal problems or conflicts that arose during shift. Oversaw a staff of six during

shift ensured they followed their post orders and were accountable at all times.

Health Saving Account Representative December 2005-October 2006

Mellon Financial Corporation (Temp) Everett, Massachusetts

• Completed daily reports: 997, 999, stop, overdraft, stop suspect, signature violation and no card on file. Processed any

customer requests for account closings and issued checks into system. Mailed any dishonored returns for stop or insufficient

funds. Settled at end of day made sure all figures were accurate. Provided assistance in batching and depositing 998 or

individuals funds into employer or employee accounts. Logged daily returned mail.

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