Customer Service Quality Control

Raquel L. Duran

***************@*******.***-719-***-**** 4417 Eastcrest Cir W Colorado Springs, CO

80916

Summery

Organized, detail oriented self starter with a strong background in customer service and quality control. Excellent written,

verbal, and communication skills. Ability to multi- task and meet deadlines. Knowledge of the telecommunications industry gained

through current position as quality control specialist, supervisor and customer service representative. Able to focus, achieve goals,

and ability to learn new tasks quickly and efficiently.

Profile

Motivated, personable, dependable customer service professional with a talent for quickly mastering new challenges. Ability to

manage people in a tactful and helpful manner. While completing tasks in a casual atmosphere.

Key Skills

Customer Service, Data Entry, Multi Tasker, Computer literate, Proficient in Microsoft Word, Access, Phone Etiquette, People Skills,

Self Starter, Motivator, General office skills, Excellent problem solver, Work well under limited or no super vision, Organized, Detail

oriented.

Supervisory/Quality Control/Head of Recons/Customer Service Representative

Managed a team of employees in the quality control department while checking and verifying the accuracy of the sales made by

customer service representatives. Report all work done to account managers. Data entry into different databases including but not

limited to Microsoft access and Microsoft word. Trained entry level customer service representatives in a variety of tasks including

quality assurance and data entry.

mployment Histor

E y

Graven Austin And Drake Colorado Springs, CO August 2007-Present

Supervisor, Quality Control Specialist, Head of Recons, and Customer Service Representative.

Steve and Barry's University Sportswear Colorado Springs, CO March 2007-August 2007

Customer Service Associate, Cashier

Education

Sierra High School, Colorado Springs Co attained diploma

Pikes Peak Community College Colorado Springs, Co Attained some college credit

References Furnished Upon Request

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