Customer Service Administrative Assistant

Patricia Soliz

*** * ***** ******

St Johns, MI *8879

517-***-****

abil1q@r.postjobfree.com

OBJECTIVE

A position with an organization where my administrative skills and years of

customer service experience will enhance your workforce.

SKILLS AND ABILITIES

. Knowledgeable in Windows and Microsoft applications

. Excellent data entry, filing, faxing, copying, researching, and

proofreading skills

. Excellent organizational, interpersonal, oral and written

communication skills

. Professional work ethic and attendance record

. Work effectively alone or as a part of a team

. Learn and apply new information and responsibilities quickly and

efficiently with minimal training

. Always provide excellent customer service

. Adaptable to workplace and procedural changes

EMPLOYMENT HISTORY

Jackson National Life Insurance Company

Operations Associate IV - Payout Specialist

01/2005 - 04/2010

. Received and processed incoming requests to set up payout options for

annuity contracts

. Provided quality customer service to both internal and external

customers

. Resolved customer issues and discrepancies

. Trained new associates to work on special projects and daily tasks and

quality checked all tasks

JNL of New York Operations Associate IV

09/1999 - 04/2007

. Reviewed and confirmed Regulation 60 requirements for new business in

the state of New York

. Issued and serviced Life Insurance and Fixed Annuity policies for New

York customers exclusively

. Processed cash withdrawals, death claims, cash surrenders, and made

requested policy changes

. Provided excellent customer service to New York sales representatives

and customers

. Trained teammates on departmental tasks as needed and quality checked

all tasks

Telephone Service Associate

01/1999 - 09/1999

. Handled over 100 calls in an average day providing excellent customer

service to each caller

. Provided resolution to discrepancies and provided information for both

internal and external customers

Banking Center Associate

09/1998 - 01/1999

. Received and processed incoming bank draft changes for policy premium

payments

. Processed manual drafts for customers to rush their payment through

for them

. Generated team reports as needed

. Incoming calls regarding premium payments

EDUCATION

Certificate of Completion Diploma

Major: Medical/Dental Administrative Assistant Major:

General

Ross Medical Education Center, Lansing MI St Johns High

School, St Johns MI

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