Customer Service Human Resources

Brianna Duarte

**** **** ****** ***** ***** Viejo, CA 92656 949-***-**** abil1j@r.postjobfree.com

Objective

Gain a position as an administration assistant.

Education

Bachelors of Arts, Business Administration Graduated May

California State University of Fullerton 2010

Major: Entrepreneurship

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Major: Entertainment and Tourism Management

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Related course work: Personal Management, Business Management, Business

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Ethics, Business Law, Marketing, Finance, Accounting, Business Forecasting,

Entertainment Management, Leadership Skills, and Human Resources.

Skills & Abilities

Client Consulting Project

Worked with teams of 5 to 6 providing ways to improve client’s business

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financially

Worked with the Not-for-Profit Fullerton Chamber of Commerce to increase

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revenue and customer base.

New Student Venture Launch

Created two business plans for two different business concepts

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Communication

Created and presented PowerPoint report to clients of team’s final

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recommendation

Presented two student business concepts to potinal investors

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Leadership

Served as a trainer for new Red Robin employees

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Severed as group leader for my new student business launch

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Experience

Server 2007 to Current

Red Robin

Provided excellent customer service and fostered guest

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satisfaction at a fast pace family restaurant

Certified Designated Trainer 2007 to 2009

Red Robin

Trained new and current Red Robin employees

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Lead weekly meeting with other trainers managers and other

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employees

Organized yearly all team member meetings

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References available upon request

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