Sales Customer Service

Roger L. Wells

**** ********** ****

Cape Girardeau, Mo 63701

Home telephone: 573-***-****

Cell telephone: 573-***-****

email: **********@*******.***

CAREER SUMMARY:

Proven successful sales track record in multiple position capacities

including sales management as well as in a direct sale role. Expertise

in value added sales and account retention in highly competitive

markets. Strong communication and negotiation skills with a focus on

establishing and nurturing excellent customer relationships. Solid

reputation for achieving award winning sales results while

simultaneously delivering unparalleled customer service. Ability to

excel in an independent sales environment with very minimal support.

EXPERIENCE:

Sales and Marketing Manager

2008 to Present

S & W Cabinets

Chaffee, Missouri

Direct the sales team efforts targeting dealers, developers

and general contractors for the

Manufactured Cabinet Division. Responsible for expanding the

dealer network and

meeting sales objectives.

. 2008 Increased sales by 32% over 2007 for same period

. Surpassed 2009 sales goal/ 127% of quota

. YTD 2010- 245% of ytd sales goal

. Developed Housing Authority sales plan resulting in record sales

. Expanded the dealer network encompassing a larger

geographical focus

. Personally added 11 new dealers including 2 very strategic

accounts

. Aligned sales reps approach resulting in increased sales

and reduced expenses

. Developed marketing collateral materials greatly enhancing

company's image

. Improved sales team time mgt. skills thus greatly

improving sales activity

. Personally handle strategic house accounts

. Provide ongoing sales training and development for sales

reps

Director of Sales 2006 to 2008

Confluent Technology Group

Sikeston, Missouri

Direct the sales and account management team encompassing cable

television providers throughout the entire United States. Responsible

for achieving market share goals, revenue/profitability objectives

while ensuring outstanding customer service levels. Responsible for

exceeding $5M annual sales revenue goal while maintaining budget

objectives.

. Exceeded cumulative 2006 sales goal of $4M by more than $750,000

. Exceeded cumulative 2007 sales goal by $1.2M

. Implemented sales activity performance levels resulting in the

development of strong customer alliances, improved customer

relations, and increased sales results

. Ensured that revenue/profitability objectives are exceeded

. Aligned sales representatives approach with the company's overall

strategic direction

. Assist with the development of strategic account planning and

territory objectives

. Perform sales training and development for all representatives

. Personally handle strategic corporate accounts and initiate joint

sales calls on remaining customer base

. Manage the overall sales distribution channel within the Operating

Budget guidelines

. Developed a highly motivated, cohesive, results oriented sales team

. Continually monitor the competitive environment to ensure that we

are ahead of our competition in all strategic areas

General Manager 2000 - 2005

Illinois Consolidated Telephone Company

Consolidated Communications, Inc.

Mattoon, Illinois

Oversee the entire Consolidated Business Systems telecom division

including sales, finance, customer service, marketing, operations,

project management and implementation. Responsible for

meeting/exceeding $7M annual revenue target while maintaining budget

objectives.

. 2003 year end results: 116% of revenue goal, 130% of EBITDA, and

13% under budget on operating expenses

. Only enterprise unit to exceed financial objectives each month

during 2003

. Exceeded all financial objectives in 2002/105% of revenue, 117% of

EBITDA and 6% under-budget on operating expenses

. 2001 top performing business systems division / 114% of revenue and

186% of EBITDA

. Only division (out of 5) to exceed 2001 year end financial

objectives

. Increased revenues by $562K over previous year 2000 in spite of

slow economy

. Recipient of the highest customer service division rating based

upon customer survey results

. Reputation for establishing excellent rapport with intra company

interlocks

Branch Sales Manager 1993 -

2000

Illinois Consolidated Telephone Company

Mattoon, Illinois

Direct the sales and account management operation for 2,406 commercial

accounts. Responsible for growth and retention of commercial market

segment representing over $7 million in annual revenues. Manage,

direct, and facilitate sales efforts resulting in the team

significantly surpassing established quotas.

. Achieved 134% of 2000 quota

. Achieved 159% of 1999 quota

. Achieved 147% of 1998 quota

. Rated top Branch Manager 1993 - 1998

. Five-time winner of the organization's top Sales Award

. Created account management system to foster sales cohesiveness

while improving customer relations

. Developed incentive programs to assure continuous high performance

. Devised and implemented a "bundled" sales approach resulting in

improved competitive win/loss ratio

Additional Experience:

Sales Manager

Illinois Consolidated Telephone Company

Mattoon, Illinois

Managed commercial market sales operation for Business System

division. Directed sales team serving 1,400 commercial accounts.

Responsible for $3.5M annual revenue objective.

. Consistently exceeded assigned quotas

. Directed, trained, and motivated outside sales and telemarketing

sales work force

. Achieved consistent revenue growth in a flat-growth marketplace

. Fostered high morale and productivity in the face of difficult

sales targets

Retail Sales Division Manager

Illinois Consolidated Telephone

Mattoon, Illinois

Responsible for the administration of the company's overall customer

service/ retail sales operation. Directed multiple store managers and

all customer service employees within the retail division. Accountable

for the growth and retention of a 62,000 residential customer base

. Increased retail sales company wide by 34%

. Modified product line and revised inventory procedures which

resulted in a 22% decrease in operating expenses

. Coordinated product evaluation and development

. Developed and implemented training classes for store personnel

Senior Sales Account Executive

Illinois Consolidated Telephone Company

Mattoon, Illinois

Responsible for strategic commercial account sales and retention

. Skilled in dealing with senior management decision makers

. Consistently surpassed sales goals/quotas

. Received award from North Supply. Ranked number one in sales

(Nationwide)

. Developed strong alliances with customer base

EDUCATION:

Eastern Illinois University, Charleston, Illinois

B.S., Business/Marketing

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