Customer Service Technician
Resume:
Darla Rae Lankford
Billings, MT 59101
abil0d@r.postjobfree.com
Work Experience
**** - **** ****** ****** ***** OF BILLINGS, INC., Billings, MT
Health Data Specialist - 13.00/hr
This position was at a small urban health clinic.
Responsible for all front desk duties. This involved
Patient Registration, answering main phone, checking in
patients, making appointments. Solely responsible for
providing revenue enhancement for the first time at this
facility. Implemented Third Party Billing, electronic
billing, collections and all accounts receivables. These
duties were all done with the RPMS system required by the
Indian Health Service implemented solely by me due to my
previous experience.
2006 - 2006 UNITED STATES POSTAL SERVICE, Billings, MT
Postal Clerk, Christmas Casual - 11.00/hr
This was a temporary position beginning in November 2006
and ending December 31, 2006. Responsible for assisting
mailhandlers and clerks reach their deadlines regarding the
distribution of incoming and outgoing mail on a daily
basis. Mail includes 1st - 3rd class, priority, express
and parcel post.
2002 - 2006 INDIAN HEALTH SERVICE, Harlem, MT
Billing Technician - 15.65/hr
Responsible for the accurate and timely preparation and
submission of claims to third party payers. Kept
maintenance and control of unbilled claims for an assigned
section of patient receivables. Responsible for error
correction for all rejected/suspended claims previously
submitted to third party payers, intermediaries and
patients according to hospital policy and procedures.
Specialized Medical Claim Billing knowledge such as CPT,
ICD-9 and HCPCS was required/acquired for this position.
Actively worked on Accounts Receivables of 120+ days and
posting of payments. Also, was required to learn Medical
Records policies and procedures and would provide back-up
assistance if needed. All Business Office staff alternated
days to work at Patient Registration. During my
employment, the Business Office provided record breaking
revenue totals surpassing the goal put forth by the
Business Office staff.
1996 - 2000 INDIAN HEALTH SERVICE, Tucson, AZ
Accounting Technician - 13.81/hr
Encoded all documents into the Health Accounting System
(HAS). Served as principal Collection Clerk of Third Party
Billing for the Area Office. Maintained General Ledger
Accounts of all Third Party Billing Activity and prepared
weekly, bi-weekly and monthly reports of such activity for
reconciliation. Prepared various other reports to
summarize accounts and monitor status. Established and
maintained all files and reports of previous and current
fiscal years. Provided technical assistance to Budget
Officer and Budget Analysts in maintaining their accounts.
1992 - 1996 INDIAN HEALTH SERVICE, Sacramento, CA
Procurement Technician - 10.64/hr
Performed technical and clerical work for Contract
Specialists in support of purchasing and procurement
activities. Processed vouchers, invoices, delivery orders
and receiving reports for program and construction
contracts. Used Government Small Purchases method to
purchase supplies, equipment and services.
Summary of Qualifications
Other previous jobs included receptionist, secretary, bookkeeper,
Customer Service Representative and Certified Nurse Assistant. Able to
operate all office machines. Can type 75 wpm. Knowledge of Word,
Excel, Access, Outlook and other various systems. Able to create
proficient spreadsheets and databases. Adept in mathematics, error
finding and problem solving. Competent in working with large figures.
References Available Upon Request
Contact this candidate