Customer Service Life Insurance

Isaac Nzoma

***** ****** . **********, ** *****

***** ****** . **********, ** *****

PHONE 313-***-**** . E-MAIL abikzf@r.postjobfree.com

Phone 313-***-**** . E-mail abikzf@r.postjobfree.com

MISSION

EMPLOYMENT WITH AN A CUSTOMER SERVICE DEPARTMENT

WHERE I CAN PUT TO USE THE KNOWLEDGE I HAVE

ACQUIRED IN THE LEGAL FIELD AND DEMONSTRATE MY

COMMUNICATION, ORGANIZATIONAL, CONFLICT MANAGEMENT

AND HUMAN RELATION SKILLS TO PROVIDE EXEMPLARY

SERVICE AND CLERICAL SUPPORT

CERTIFICATIONS/LISCENSES

STATE OF MICHIGAN CERTIFIED MEDIATOR, GEN. CIVIL,

PROBATE, ELDER CARE, TRUANCY

Licensed Life Insurance Producer

Employment

2007 - 2010 Crawford & Associates, PLLC. Detroit,

MI

Litigation Support Clerk

Secured 75% of paid consultations; screened calls

and visitors; and responding to routine general

inquiries.

Instituted a legal services business within the law

firm responsible for performing clerical duties

such as typing, filing and distributing mail;

drafting letters, reports, memoranda, and other

legal and non-legal documents, reducing errors and

copying cost by 10%-15%.

Received excellent client satisfaction reviews

based on phone presence, and face-to-face

interactions.

Recognized by the Executive Managing Attorney for

creating a new model to more efficiently compile

and organize data for litigation reports, and for

conducting legal research.

Incorporated new computer programs to maintain

Attorney appointment schedules/calendars more

efficiently and accurately.

Education

Eastern Michigan University Ypsilanti, MI

B.S. Criminal Justice & Criminology: Legal

Studies(Minor)

Multidisciplinary social science major that

includes a combination of Criminal Justice,

Political Science, Sociology, Philosophy and

various types of legal courses

Volunteer Memberships

Better Men Outreach-Founder

UN-Young Professionals for International

Cooperation-Board Member

State Of Michigan Bar Association, Alternative

Dispute Resolution Section

Contact this candidate