Manager Customer Service

Jennifer Smith

**** ****** ***** ***** 352-***-****

Jacksonville, Florida 32223 abiky6@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

* ***** ********** ** * retail environment

Detail oriented and strong attention to customer service

Excellent judgment, communication and leadership skills

Ability/flexibility to work any schedule or hours

EXPERIENCE

Dollar General Lead Sales Associate

Citra, Florida May 09 to July 10

Promoting leadership that results in team creativity, prompt, effective decision-making

and tough expense management.

Emphasizing strengths and learning from our mistakes.

Providing safe products.

Assisted the Store Manager in the overall view of the store and its employees.

Ensured that every customer was at their highest satisfaction while shopping.

Limited Too, Inc. First Assistant Manager

Jacksonville, Florida March 08 to March 09

Ensured that every customer received outstanding service by providing a friendly, welcoming

environment, this included greeting and acknowledging every customer.

Monitored smooth flow of merchandise from truck, to backroom, to sales floor.

Make certain store was well stocked, priced and displayed per company standards to maximize

the opportunity for sales and provide a pleasant and safe shopping environment.

Verified premium space placement and ensured merchandise displays and promotional items

were set accordingly.

Trained associates on sales, customer service, operations, merchandising, and product

knowledge and monitored their progress.

Communicated with associates regarding pertinent information on daily, event or seasonal

business issues.

Conducted regular department meetings to review sales goals and targets.

Increased sales, units per transaction and transaction size in the store/department.

Mc Donald’s Shift Manager

Jacksonville, Florida Jan 07 to March 08

Supervised day-to-day operations by scheduling labor, ordering food and supplies, and

developing the restaurant team.

Resume of: Jennifer Smith 901 NE 95th St, Ocala, Fl, 34479 352-***-**** (Page 1 of 2)

Managed profit & loss, by following cash control/security procedures, maintaining inventory, monitoring labor,

reviewing financial reports, and taking appropriate actions.

Recruited, interviewed, hired, motivated, trained, conducted performance appraisals, and performed disciplinary

actions, for team members.

Maintained complete and timely execution of corporate & local marketing programs

Ensured OSHA, local health/safety codes, and company safety/security policy were met.

Claire’s Boutique Assistant Manager

Jacksonville, Florida July 04 to Jan 07

Assisted the Store Manager in the overall efficient and profitable operation of the store.

Received and processed freight

Performed monthly inventory verifications.

Protected company assets and physical inventory

Processed cash, checks and credit-card transactions from customers.

Supervised nightly cash verifications.

Trained new employees and helped achieve goals in their productivity/sales.

EDUCATION

Sandalwood High School Jacksonville, Florida High School Diploma Graduated: 6 / 2006

REFERENCES

Pei-fen Jette Limited Too Retail Manager

Phone Number: 904-***-****

Reference Type: Professional

Patti Reagan McDonald’s Corp Store Manager

Phone Number: 904-***-****

Reference Type: Professional

Angie Bowers In House Multi-Media CEO

Phone Number: 904-***-****

Reference Type: Personal

Cindy Milstead Dollar General Store Manager

Phone Number: 352-***-****

Reference Type: Professional

Resume of: Jennifer Smith 901 NE 95th St, Ocala, Fl, 34479 352-***-**** (Page 2 of 2)

Resume of: Jennifer Smith 901 NE 95th St, Ocala, Fl, 34479 352-***-**** (Page 3 of 2)

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