Customer Service Medical Assistant
Resume:
Nancie L. Moses
Sweetwater, TN. 37874
Objective:
To obtain a position within an organization that will allow me the
opportunity to utilize my knowledge, skills, and enthusiasm.
Experience:
2006 - Present Retail Wireless Consultant, U.S. Cellular
Respond to customer inquiries and process customer requests, including but
not limited to name, address and rate changes; suspensions, disconnects,
and resumes; taking payments; resolving problems related to equipment,
billing, roaming and service; and changes in vertical services.
Work with customers who indicate a desire to disconnect and perform
retention activities to save that customer.
Troubleshoot equipment issues for customers and process repairs, including
but not limited to providing loaner phones, shipping of equipment, and
completing the repair cycle.
Achieve or surpass individual sales targets for portfolio of products and
services which would include new customer acquisitions, sale of essentials,
and vertical features on a weekly/monthly basis while achieving the highest
level of customer satisfaction.
Responsible for opening, closing and operating the retail facility,
including and but not limited to cash handling and deposits as governed by
operations control standards.
Complete accurate paperwork and transactions according to company policies
and procedures.
Assist with inventory counts as needed.
Assist in maintaining store appearance and individual work area according
to the retail store standards.
Receive and process all payments according to standard procedures.
Greet all customers in a professional, friendly, and timely manner,
including answering phones and directing customer inquiries to appropriate
party.
October 2004 - 2006 Customer Service Representative, U.S. Cellular,
Knoxville, TN
Responded to inbound customer calls in a professional manner, addressing
customer issues, assuring that market quality standards are met.
Researched and resolves a wide variety of customer questions/issues.
Recognized opportunities to offer enhanced services.
Provided customers timely and accurate information reflecting a positive
and customer oriented image of the organization.
Processed customer requests and where applicable, processes
credits/adjustments to customer accounts.
Education:
1997-1998 Dalton University Dalton, GA
Certified Medical Assistant
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