Manager Management

TaSonya Larue Wormely-Herrera

** ***** ******** *** #*, Pasadena CA 91106

Phone: 626-***-**** Email:********@*******.***

Administrative Adminstrator

Profile

Administrative support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver who

readily adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Rio Hondo City College, Whittier CA

40 Hour HazWoper/ OSHA & CAL OSHA (2008) Certified / Waste Management (Profiling &

Manifest) / Customer

Service Training

Glendale City College, Glendale CA

Appraisal 101 / Real Estate Practices 101 (1997) / Management Training / Employee

Development Training/

Customer Service Training

Key Skills

Professional Development:

Microsoft Office 2007 & 2010, Electronic Presentations for Business Professionals,

Communication Skills for Executive

Assistants, Professional Office Procedures, Waste Management, Shipping-UPS/Fed X/US

Postal Service, Social Network (Facebook/MySpace/Twitter/Ebay & Amazon)

Office Office Management Spreadsheets/Reports Front-Desk

Skills: Records Management Event Management Reception

Database Calendaring Executive Support

Administration Travel

Coordination

Computer MS Word MS Outlook Mas90

Skills: MS Excel MS Access QuickBooks Pro

MS PowerPoint MS Project Goldmine

Experience

Fresh Start One CC Debit Solutions Santa Clarita CA Receptionist/Secretary

Dec 2009 - May 2010

Handle multifaceted clerical tasks (e.g., data entry, spreadsheets, invoicing,

billing, AP/AR-Collections, reviewing and preparing business proposals for new

clients and existing clients, mailing, filing, phones and assisting to the Debit

Solutions Agents, greet clients, coordinated travel arrangements for owner and

manager, maintaining the front office area and general office duties) Quickly became

a trusted assistant known for "can-do-attitude, flexibility and high quality work.

Highlights:

Communicated effectively with employees to provide better service to clients.

Established strong relationships to gain support and effectively achieve results.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Helped coordinate dozens new accounts that contributed to consistently high

enrollment levels. Provided timely, courteous and knowledgeable response to

information requests; screened and transferred calls to Debit Solution Agents.

Assist with innovative PowerPoint presentation used by the Manager for marketing.

SA Recycling Anaheim CA Hazardous Waste Administrator Apr 2007 - Feb

2009

Handle multifaceted clerical tasks (e.g., data entry, filing, records management,

spreadsheets, invoicing, AP/AR-Collections, reviewing and preparing proposals for

hazardous waste disposal, cashier, billing and phones 6-8 lines) as the assistant to

the Lab/Office Manager. Coordinated hazardous waste support to regional managers,

web research and maintained database and ensure the delivery of premium service.

Quickly became a trusted assistant known for "can-do-attitude, flexibility and high

quality work.

Highlights:

Communicated effectively with multiple departments to schedule hazardous waste

pickups, labeling profiling wastes streams (manifest & profiling), ordering supplies

for waste site and evaluating hazardous waste sites. Entrusted to manager office in

the supervisor's absence. Provided timely, courteous and knowledgeable response to

information requests; screened and transferred calls; dispatching field services.

Fill in for scale house cashier.

Co-developed waste procedures, and training manual that enable faster ramp-up

service for regional managers and staff. Developed innovative PowerPoint

presentation used by the Director of Environmental to market executive support

programs to upper management and regional managers. Earned excellent marks on

performance reviews, with citations for excellence in areas including work volume,

accuracy and quality; ability to learn and master new concepts; positive work ethic;

and commitment to providing unsurpassed service.

Carpet & Tile Liquidators Las Vegas NV Office Administrator Jan

2006 - Feb 2007

Handle multifaceted clerical tasks (e.g., data entry, filing, records management,

banking, reviewing and administrating employee handbook, writing and reviewing

business proposals, issuing paychecks, AR/AP - Collections, invoicing, light

bookkeeping, billing and phones) as the assistant to the Owner. Coordinated travel

arrangements, maintain database and ensured the delivery of premium service to

clients. Quickly became a trusted assistant known for "can-do" attitude, flexibility

and high-quality work.

Highlights:

Communicated effectively with employees to provide better service to clients.

Established strong relationships to gain support and effectively achieve results.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Helped coordinate dozens new accounts (average of 5 accounts per month) that

contributed to consistently high enrollment levels. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls;

dispatching installers.

Evalue 8 LA Real Estate Appraisers Canoga Park CA Office Administrator Oct 1995

- Nov 2005

Handle multifaceted clerical tasks (e.g., data entry, filing, spreadsheets, records

management reviewing & writing appraisal reports, pulling comparable sales using

MLS, reviewing BPO's, reviewing and preparing loan documents, preparing business

proposals, employee management, AR/AP - Collections, invoicing, light bookkeeping,

banking, billing and phones 8-10 lines) as the assistant to the Owner. Coordinated

travel arrangements, maintain database and ensured the delivery of premium service

to clients. Quickly became a trusted assistant known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated and manage effectively with staff. Established strong relationships to

gain support and effectively achieve results. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and

prepared office correspondence. Earned excellent marks on performance reviews, with

citations for excellence in areas including work volume, accuracy and quality;

ability to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Co-developed employee management (Rules and Guide Lines) procedures, training on

software such as Goldmine, QuickBooks and 60 page comprehensive training manual that

enable faster ramp-up for newly hired support staff. Administrating employee

handbook rules, developed innovative PowerPoint presentation used by the Owner to

market executive support programs to upper management of banks and leading

institutions.

On a personal note, I am dedicated, loyal and hard worker with a positive go getter

attitude. Always willing to learn and assist in getting the task completed.

Contact this candidate