Customer Service Data Entry

Ryan P. Shain

**** *********** **** - ***********, ** 43081 - 614-***-**** -

**********@*****.***

Summary

Six years freelance experience in troubleshooting, repair,

custom-building personal computers, small network setup and

maintenance. Able to self-teach new skills, troubleshoot and

resolve undocumented issues, train others on learned skills and

procedures. Excellent communication skills, highly personable and

self-motivated, commended for going above and beyond assigned duties

and tasks to resolve critical issues.

Qualification Highlights

Analysis/Troubleshooting Data Entry

Customer Service Hardware/Software Support

PC Setup/Installation MS-DOS/Windows

Professional Experience

Computer Building and Support (Freelance), Westerville, OH

2004 - Present

Custom-build personal computer systems and configure home networks

Troubleshoot network, software, hardware problems

Gawel Automotive, dba Liberty Dodge Chrysler Jeep, Pataskala, OH

Parts Counter, 2008-Present

Responsible for inventory, data entry, shipping/receiving

Trained new employees

Assigned additional tasks in helpdesk computer support, hardware

troubleshooting and replacement

Sears Automotive, Polaris, OH

Automotive Service Writer

Responsible for service estimates, inventory control, new associate

training, customer service

National Tire and Battery, Columbus, OH

Automotive Service Writer, 1999-2005

Responsible for service estimates, inventory control, new associate

training, customer service

Xerox, Columbus, OH

Service Technician, 1997-1999

Performed repair and maintenance on all Xerox fax, copy, and print

product lines

Self-managed work from home-based office

Education

Columbus State Community College, 1997-1998

Computer Science Courses

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