Customer Service Manager

Location:

Posted:

October 25, 2010

Shannah Laine Smith

Contact Information

************@*****.***

Employment

Baton Rouge General Medical Center, Baton Rouge LA 70816

Experience - Pharmacy/Healthcare administration, customer service, high

volume pharmacy dispensing, IV admixtures - 797 Clean Room, purchasing,

inventory control, automated pharmacy dispensing (includes Pyxis of

Cardinal Health and Robot RX of McKesson Healthcare Services),

prescription dispensing, purchasing software and bar coding, (includes

Meds Manager of McKesson and PRISM / PIONEER of Morris Dickson wholesale

services), MS Office, MS Project, MS Excel.

*Organized company compliancy with Health Insurance Portability and

Accountability Act (HIPPA) and Joint Commission Accreditation

*Managed physician medication orders (chemotherapy, IV admixture) and

specialized non-formulary medication order for physicians

*Highly seasoned - over 20 years of healthcare experience - hospital and

retail

Education

University of Phoenix

Baton Rouge, LA campus

Bachelor of Business Administration

April 2010

Professional Association

Louisiana Board of Pharmacy

Certificate #2158

References

Angelo Rini, RPh (225)

266-4333

Lori Grace, RN, House Supervisor 225-***-****

Robert Baldwin, PharmD (318) 439-

3395

Jan Diez (Baton Rouge General Administration) 225-***-**** or 7695