Customer Service Administrative Assistant

MICHELLE MILLER EMAIL:***************@*****.***

**** ******* ***** **.

West Palm Beach

Fl, 33415

CAREER OBJECTIVE: To secure a position with your company where my ability to communicate

and liaise effectively with a diverse client group, in a friendly and professional manner can be

put to good use.

MAJOR ACCOMPLISHMENTS

Over 9 years of excellent, professional customer service

EXPERIENCE

I CURRENTLY VOLUNTEER WITH THE CLERK AND COMTROLLER, PALM BEACH MAIN COURT HOUSE IN CIVIL COUNTY

DIVISION. 3/19/2009-PRESENT

VOLUNTEER FOR THE PALM BEACH COUNTY SHERIFF DEPARTMENT

Graduated from the citizens police academy august 2009

January 4/2010-February 8/2010

Customer Service Agent

South West Airlines

Fort Lauderdale International Airport

October -2008- June 2009

Legal Receptionist

Law offices of Eric Tinsley Esq.

2000 n Dixie Highway

Lake Worth FL, 33460

December 2004 –April 2007

Customer Service agent/ airlines Delta, Us airways, continental, West Jet etc.

All Jamaica’s Aviation Services

April 1993-August 1993 /November 2003-March 2004

Tour Representative, dispatcher and rental agent

Tropical tours and Dollar Rent-a-car

September 1998- January 1999

Administrative Assistant/Customer Service Agent

Donald Sangster International Airport Charter Terminal

EDUCATION

PALM BEACH COMMUNITY COLLEGE

2008 PBCC

Certificate in Performance management

Certificate in Administrative/office support

2007 PBCC

Certificate in Office Management skills

Certificate in Personal Effectiveness

JAMAICA INSTITUTE OF BUSINESS CAREER

1993

Professional Secretary

MOUNT ALVERNIA HIGH

Sept. 1985- July 1991

MONTEGO BAY JAMAICA

Diploma

SKILLS

PROVIDE QUALITY CUSTOMER SERVICE BEYOND EXPECTATION

CUSTOMER-ORIENTED, WITH DEMONSTRATED ABILITY TO DEVELOP AN INSTANT RAPPORT TO

BUILD LASTING RELATIONSHIP WITH PROSPECTIVE AND EXISTING CLIENTS, THROUGH MAXIMUM

ATTENTION TO DETERMINE THEIR REAL NEEDS PREFERENCES.

TYPING, COMPUTER, COPIER, PRINTER, CREDIT CARD MACHINE AND

MOST OTHER OFFICE EQUIPMENT.

SPECIAL TRAINING

• GROUND SECURITY COORDINATOR (GSC) DELTA AIRLINES

• INTERNATIONAL GATE, TICKETTING/CUSTOMER SERVICE TRAINING FOR US AIRWAYS,

DELTA, WEST JET AND MANY MORE.

• FRAUDULENT DOCUMENTATION DETECTION TRAINING BY CANADIAN CITIZENSHIP AND

IMMIGRATION SERVICES.

• SPECIAL AIRLINE COMPUTER SYSTEM TRAINING SABRE AND LOCAL DEPARTURE

CONTROL SYSTEM AND CS2

• TRAINED FOR OVER 15 DIDFFERENT AIRLINES

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