Quality Assurance Project

Scott Robinson

**** ****** ******* ***** ***** Center, Ohio 43035

937-***-**** s ***********@*****.***

Objective

A challenging and rewarding career where I can utilize my experience as a Business Systems

A nalyst to work collaboratively with the dedicated team to meet the organizations values,

m issions and visions.

P rofessional Summa ry

Dynamic Business Systems Analyst with proven ability to t ranslate business needs into

f unctional technology requirements that support company’s business objectives. Successfully

able to manage all phases of IT/IS&S projects from needs analysis, process f lows,

requirements definition and gathering, to QA/UA testing, implementation, t raining and

p roduction support.

Core Competencies

Business Analysis Project Management

Systems Analysis Technical Support

Process Improvement Quality Assurance

Continuous Improvement UA Testing/Training

Technical P roficiencies

MS Office 2003 & 2007 Quality Center

MS Project Change Point

MS Visio Remedy

MS Outlook / Office Communicator Caliber

Lotus Notes / Same Time Share Point

P rofessional Experience

CEVA Logistics Marysville, Ohio August 2006-

Present

Business Systems Analyst

SME and primary IT/IS&S point-of-contact with internal and external customer regarding

operating systems, quality assurance and development for Honda of America Manufacturing.

Continuous systems improvement Requirements gathering &

definition

Process f lows Use cases & test scripts

JAD sessions QA Testing

Maintain and prioritize IT project User acceptance testing & t raining

p lan Work instructions & t raining

Facilitate bi-weekly project overview documents

End user t raining

meeting with external customer

Gap and defect documentation & Production Support

24/7 first level support

analysis

Functional EDI mapping

Related Experience and Accomplishments

Managed implementation of Honda’s Freight Bill Audit and Financial Settlement

S tatement which revolutionized Honda’s accounts payable process for North American

T ransportation from paper invoices requiring manual approval to an automated

electronic solution.

Key Stakeholder with requirements gathering, process f lows, QA/UA testing and

i mplementation for Honda’s Load Planning Client which has created $2.5 million in

annual cost savings to Honda’s supply chain.

Key stakeholder in project planning, gap analysis, QA/UA testing and implementation

for Honda’s Electronic US Customs Clearance solution to provide electronic clearance of

goods entering the US from Canada.

Project Lead managing all facets of CEVA’s New Model/Prototype Managed

T ransportation project. Honda has recognized an average cost saving of 25% per

shipment since implementation. Project secured an additional $750,000 in gross

annual revenue for CEVA.

Key stakeholder in requirements gathering, functional documentation and process

f lows for Electronic Shipment Request solution to provide Honda a web based user

i nterface to request critical t ransportation needs through CEVA’s Customer Web

Portal. Project is schedule for QA/UA testing in December of 2010.

Project Lead for Japanese Supply Parts Management. End solution will provide

t racking and visibili ty of supply parts from Japan to Honda’s supply base in the US.

P roject is in the requirements gathering phase.

CEVA Logistics Marysville, Ohio April 2005–August

2006

Lead T ransportation Analyst

Ensure t ransportation systems and operation tasks are completed timely and

accurately. Supervise the daily direction, tactically and strategically, of the main

T ransportation Management Control (TMC) operation. Supervise and direct all

t actical load planning and strategic t ransportation planning tasks. Ensure systems

f iles related to t ransportation planning are organized and accurately maintained.

M anage daily and weekly work group load. Ensure that reports for performance,

compliance and invoicing are t imely and accurate. Identify and address potential

i nefficiencies. Identify, document and address cost savings improvements. Proactively

ensure associates understand daily and weekly deliverables as i t pertains to

t ransportation planning for the customer. Attend and participate in regularly

scheduled meetings with internal and external customers. Work directly with IS&S

P roject Manager to provide recommended system enhancements to meet customer’s

requirements and needs.

Con-Way Central Express Columbus, Ohio October 2003–April

2005

Operations Manager / Coordinator

- Coordinate dispatching of regional short haul drivers with the current day’s freight.

Coordinate freight f low and staffing for the daily cross dock freight operations.

M anage cross dock operation to provide seamless, unmatched next day and second day

regional service through 9 regional short-haul and 8 long-haul lanes originating in

Central Ohio. Continuous t raining and development of associates to insure

competencies in local and corporate standard operating procedures and safety

regulations. Perform performance reviews. Ensure local facility policies, procedures,

work guidelines and records are accurately maintained. Proactively work with

associates and management team to provide continual process and facility

i mprovements.

Roadway Express Columbus, Ohio September 1997–October 2003

Senior Operations Supervisor / D ispatcher

- Created and executed daily staffing plan for inbound and outbound cross dock

operations. Managed inbound/outbound cross dock operations for the servicing of

customer’s freight in the most efficient and cost effective manner. Dispatched and

managed local pick-up and delivery drivers in the Columbus metropolitan area and

surrounding vicinity. Trained and developed new and existing associates. Motivated

and held unionized associates accountable for standard operating procedures and

safety guidelines. Actively participated as a member in various local and corporate

committees focused on improving service, facility policies, and procedures. Developed

and improved existing processes. Implemented new and revised processes, procedures

and safety practices. Maintained associates t raining and performance records.

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United Parcel Service Columbus, Ohio A ugust 1990–September

1997

D ispatcher / Operations Supervisor

- Coordinated daily routing for outbound t railer destinations. Managed yard operations

for 186 door deconsolidation and consolidation hub. Dispatch short and long line-haul

d rivers. Coordinated and supervised daily inbound, outbound, and sort hub operations.

T rained new and existing associates in safety and work methods. Maintained

associates t raining and performance records.

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Education

The Ohio State University Columbus, Ohio September 1991–June

1994

Columbus State Columbus, Ohio September1989–

J une 1991

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