Customer Service Representative

Dawnshall Antoine

*** ******* ******* ***** *******, TX 77090 281-***-****

email: abikqv@r.postjobfree.com

OBJECTIVE: Energetic professional with experience working in a fast-paced environment requiring strong

interpersonal, customer service, and computer skills. Confident and poised in interactions with

individuals at all levels. Capabilities include:

• Data Entry

• Microsoft Excel

• Microsoft Word

• Medical Manager

• Oracle

• Microsoft Outlook

EXPERIENCE: Smith International Houston, TX

Purchaser/ Expeditor 02/2007 to 03/2009

• Placed orders the company need to maintain daily functions.

• Processed requisition, resolve and research discrepancies with accounts payable.

• Collaborate with managers on ways to improve the companies cost.

• Assist vendors to resolve follow up issues and expedite late orders.

• Track invoice issues making sure vendors are compensated and provided clerical support.

Dr. Toni Johnson-Chavis Los Angeles, CA

Authorization Coordinator 12/04 to 08/06

• Greeting patients when entering Doctors office.

• Assist clerks with setting appointments and verifying insurance.

• Referring patients to specialist when instructed by Doctors.

• Gathered and tracked confidential patient date to identify authorization approval.

Entergy Corporation New Orleans, LA

Billing Specialist 05/03 to 11/04

• Assist clients with questions regarding account information and bill payments.

• Responded and resolved customer inquiry about their bill and coordinate payments to

vendors.

• Maintain excellent relationships with existing clients.

• Set up customer contracts, generated reports, and maintain special projects as needed.

Verizon Wireless New Orleans, LA

Customer Service Representative/Sales 06/98 to 04/02

• Provided all administrative functions related to establishing service for customers.

• Open new accounts, explain products and services, and activate customer cell phones.

• Completed and handle in store customer request and research billing questions.

• Handle inbound and outbound calls in a call center environment.

• Negotiate payment arrangements for customer when needed.

EDUCATION: Houston, TX

Lone Star College

Business Administration 2008-Present

Maric Business College Los Angeles, CA

Medical Billing and Coding Certificate April 2005

REFERENCES:

Available upon request

Contact this candidate