Customer Service Sales

Aisha A. Woolridge

***** ******* ***** ******* *****: 773-***-****

Atlanta, Ga 30346

EmailAddress:abikqo@r.postjobfree.com

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Objective: To obtain a challenging position within an organization

that will utilize my strong core competencies, high

achieving educational background, and strong team

building skills to add value in an entry-level role.

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Profile:

. Demonstrated ability with written and verbal

communication

. Proven ability to work independently

. Deliver results under pressure

. Core competencies include: team development,

relationship building, leadership, respecting

diversity and problem-solving

. Proficient in MS Word, MS Power Point, MS Excel,

and MS Outlook

. High Aptitude for Accuracy

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Education: Alabama A&M University, Normal Alabama

Bachelors of Arts in Psychology, GPA 3.3

Graduated Cum Laude

Minor: Criminal Justice, May 2009

Argosy University in Atlanta, Georgia

Masters of Arts in Industrial/Organizational

Psychology Graduation Date: August 2011

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Experience:

June 2009-July 2010 Alabama A&M University, Normal, Alabama

Registrar's Office -Consultant

Responsibilities:

. Processed confidential student data in new ERP

system (Banner)

. Produced campus-wide communications

. Provided training on newly installed Enterprise

Resource Planning (ERP) system

. Developed customer surveys

. Provided customer service to internal and external

clients

Accomplishments:

. AAMU successfully implemented the student module

utilizing the student data processed

. Successfully communicated campus-wide deadlines

for the past two semesters

. Successfully trained four associates on components

of the Banner student module

. Part of a team that handles 75 client requests a

day on average

May 2008-June 2009 West Corporation, Huntsville, Alabama

Customer Representative

Duties: Assisted customers with wireless needs,

accessed multiple computer programs, delivered

information about billing, technical, and sales.

August 2008-Dec. 2008 Alabama A&M University, Normal, Alabama

Registrar's Office - Office Assistant

Duties: Respond and transfer calls through multi-line

operation, confidential data entry and filing,

produce memos, conduct sessions on computer programs,

organize projects, assess and develop team building,

process transcripts, process verification of

enrollments, evaluate records, provide timely,

courteous and knowledgeable response to information.

August 2004-May 2008 Wild Pair Baker Shoes, Chicago, Illinois

Sales Associate

Duties: Greeted customers, performed as a cashier,

stocked

merchandise, sold expected amount of merchandise

closed and opened the facility.

Community Service: Boys and Girls Club

New Horizon's Counseling and Development Center

Alacare Hospice

Affiliations: Sigma Tau Epsilon Professional Fraternity, Inc

Rho Chapter

Psi Chi Honors Society

Delta Sigma Theta Sorority Inc.

References Available Upon Request

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